Custom Connect

Job Summary: The Real Time Analyst is responsible for monitoring and analyzing real me contact center performance to ensure service level targets are met. This role involves making real me adjustments to sta?ng levels and schedules to optimize workforce e?ciency…

Function Overview: As a Contact Centre Planner, your primary responsibility will be to ensure optimal resource utilization and operational efficiency within our contact centre. You will focus on developing staffing schedules, implementing workforce management strategies, analyzing performance metrics, and collaborating…