Phoenix Recruitment
Duties:Service Delivery & Operational Excellence: Ensure a high level of service delivery to both customers and lodge operations, maintaining consistent standards. Lead the reservations team to achieve service excellence and meet occupancy targets. Reporting & Documentation: Develop and design new…
Duties:Operational Leadership: Ensure each restaurant consistently meets or exceeds company standards in quality, service, cleanliness, and profitability. Monitor and analyse key performance metrics to identify areas of improvement and implement effective strategies. Team Development: Recruit, train, and mentor Restaurant Managers,…
Requirements:Formal Procurement Management qualification Bachelorxe2x80x99s degree and/or diploma in Supply Chain Management, Procurement, Logistics or other related fields At least 3 5 years of experience in a procurement management role Demonstrated previous experience in a luxury Food & Beverage or…
Duties:Team Leadership: Provide direction and oversight to the housekeeping team. Operational Objectives: Implement and achieve daily service goals. Communication: Conduct daily handovers and briefings to ensure smooth operations. Quality Assurance: Maintain high standards for public areas and overall cleanliness. Maintenance…
Duties:Greet all guests warmly and professionally Provide friendly, courteous, and professional service at all times. Understand the sequence of service and anticipate guest needs. Be fully aware of your table allocations, dietary requirements, allergies and special requests during service by…
Duties:Ensure guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the guest/s to resolve. Handle requests such as wake up calls, dining reservations, local area information, booking…
Duties:Host guests on game drives, bush walks and other activities. Interpret the elements of nature and wildlife for their guests. Lead game drives, bush walks and other activities to provide guests with an immersive and educational wildlife experience. Ensure the…
Duties:Installing, problem solving and maintaining Wi Fi routers/ networks, Wi Fi cameras and Wi Fi telephone systems. Responsible for providing technical support, troubleshooting desktop computers and printers and performing various IT equipment repairs. Assisting with IT infrastructure setup and maintenance,…
Responsibilities:Oversee the daily production of pastries and artisanal breads, ensuring consistent quality and presentation to meet the standards of our 5* restaurant. Demonstrate the ability to handle large baking volumes during peak periods, efficiently meeting the demands of our guests.…
Duties:Prepare and design a wide variety of high quality pastries, desserts, and other baked goods for the restaurant menu. Develop new and exciting pastry and dessert options for seasonal menus and special events. Monitor food quality and presentation, ensuring consistency…
Duties:Upkeep of the Hotel and grounds, with a specific focus on all building maintenance projects; as well as in the implementation of a comprehensive proactive preventative maintenance program Ensuring that cost is minimised without compromising quality and that labour is…
Requirements:Grade 12Tertiary qualification in Facilities / Maintenance / Engineering or related field beneficialValid Driverxc3xa2xc2x80xc2x99s licenseMinimum of 5 years of Facilities / Maintenance Manager experienceHotel or property maintenance experienceProficient in the use of MS OfficePlanning, process excellence and service deliveryExperience with…
Duties:Develop and implement strategic plans for hospitality operations Ensure outstanding guest experiences and service quality across all lodges Provide leadership to other departments and foster cross department collaboration to ensure operational excellence Manage and oversee lodge and hospitality teams to…
Duties:Ensure, compliance to standard operating procedures for all areas of the Front Office Department. Ensure the profitable level by ensuring highest occupancies with the highest possible room rate. Ensure that the necessary systems and controls are in place with regards…
Duties:HR Administration: Maintaining personnel records and managing HR documents (e.g., employment records and onboarding guides). Assisting with HR administrative tasks. Supporting the HR department with daily tasks. Organizing and maintaining personnel records. Screening and reviewing resumes and applications. Payroll Processing:…
Duties:Ensure that world class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback. Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety,…
Duties:Accountable for achieving budgeted revenue numbers for the F&B Outlet/s. Revenue Control: fully responsible for the F&B departments financial performance and long term sustainability. Contributes to ensuring that guest satisfaction is established and maintained by the employees of the Food…
SUMMARY: Hotel in Zinkwazi Beach is looking for a Maintenance Manager to oversee and lead maintenance procedures.The role is to ensure that facilities are always in a good and safe condition and that all equipment is running efficiently.POSITION INFO: Duties:Ensures…
Duties:Coordination of Bush Walks for guest hours for guides Coordinating training of guides and assistant guides Training of Soft Skills Facilitating the training plans of each guide and assistant guides Monthly feedback at Management Meeting on the progress of guides…
Duties:Oversee hotel, restaurant & events bookings process, ensuring efficient operations, maximizing revenue, and providing excellent customer service. Manage the reservations team, handle inquiries, and implement strategies to optimize occupancy and rates. Supervise and handle all local and overseas room bookings.…
Duties:Preparation of food in line with set Standards of Excellence Ensuring that the cleanliness and hygiene of the kitchen is of the highest standard Correct use and maintenance of kitchen equipment Maintaining fridges and stores to the highest hygiene and…
Sous Chef Seniority Level: 4 6 years Type: PermanentDuties and Responsibilities: Ensure the efficient and profitable running of the kitchen. Versatile and able to work in all sections. Consistently deliver exceptionally high quality meals in a fast paced environment. Actively…
SUMMARY: Hotel in Zinkwazi Beach is looking for a Finance Manager, responsible for managing accounts and producing financial statements.POSITION INFO: Duties:Forecast / budget business for future months / years. Assist all departments heads by reviewing and monitoring expenditure in each…
Duties:Serve as the Manager on Duty when the Wine Studio Manager is unavailable, overseeing all aspects of the Wine Studio's operations. Handle guest complaints and challenges promptly, escalating them when necessary to ensure guest satisfaction. Provide assistance, constructive feedback and…
Duties:Plan and organise daily menus. Assist with issues for staff. Ensure fridges and freezers are well kept and packed. Check that temperature log sheets are filled in by junior staff. Oversee kitchen stewards and all aspects of hygiene. Plan weekly…
Duties:Supervise and train store staff, ensuring they adhere to procedures and maintain high standards of organization, safety, and efficiency. Monitor stock levels, perform regular stock takes and address discrepancies. Ensure that stock levels meet operational requirements without overstocking or running…
Duties:Sales development Start to finish luxury market bookings focussed on East Africa Ensuring that all booking issues are resolved, managing all the changes and adding any developments to the booking to ensure that the clientxe2x80x99s trip is booked and planned…
SUMMARY: 5 * Game Lodge in the Waterberg area is looking for an Executive Head Chef responsible for overseeing kitchen staff and ensuring the quality of food items.Extensive experience with al la Carte menus at a 5* level is essential.…
Responsibilities:Finance: Monitor pricing from accredited suppliers and inspect food quality upon delivery. Ensure portion control is consistently managed. Actively implement food regeneration daily according to company standards. Obtain a daily meal / arrivals report from the Front Office for meal…
Lodge Anchor:Responsible for assisting lodge manager in all areas of lodge management; reservations, office administration, front of house and service, lodge staff management, marketing.Requirements:Grade 12 Tourism / Hospitality Qualification Minimum 2 years working experience in 4*or 5* lodge environment Staff…
Duties:Support the General Manager in all aspects of the business to meet the budget and objectives set and to deputise in his absence Management of Housekeeping, Rooms and Front Office departments Managing direct reports Liaising between teams to ensure that…
Assistant Lodge Manager:Duties:Reception duties / Lodge Management & Admin support. Check ins / check outs Daily running of Reception Arranging transfers/town trips when necessary Arranging guest trips when necessary Creating accurate guest invoices on departure Hosting guests during breakfast, lunch…
Duties:Ensuring that you are familiar with, and adhere to, the Hotels code of conduct. Creatively seeking opportunities to surprise and delight guests by actively listening to them and building positive relationships. Ensuring that all staff appraisals are completed timeously, nurturing…
Duties:Greet customers, make, and confirm reservations, and manage waitstaff to ensure the highest possible standards of service. Welcomes guests in a warm and friendly manner, ascertains their dining preferences and needs, and determines where best to seat them. Maintains and…
Responsibilities:Greet guests and pour wines according to established wine tasting procedures Describe wines, winemaking techniques and winery history Suggests and sells wine, wine tasting experiences Answer questions and provide general guest information Handle routine POS transactions, including operating cash register,…
Duties:Serving food and drinks Interaction with guests Taking and placing orders for guests All preparation for next service, including cutlery and glassware for serviceRequirements:Grade 12 A formal qualification will be an advantage Experience in a FINE DINING restaurant / 5*…
Duties:Greeting customers Seating customers Passing out menus Taking phone calls Maintaining a waitlist Directing customers to coatrooms, restrooms, or a waiting area Relaying orders to the kitchen Notifying supervisors of large parties Distributing reservations among waiter stations Advising waiters of…
Duties:Assume responsibility for all aspects of the reservations process from taking a clientxe2x80x99s initial request to sending out their final travel documents. This involves quoting, booking, invoicing, checking payment has been received, requesting payment has been made and final documentation…
SUMMARY: Luxury Lodge in Mnambithi, KZN is looking for a Senior / Head Guide.POSITION INFO: Duties:Meticulous in all aspects of managing the guiding department Manage, Oversee and Discipline staff in the guiding department Staff training and development Assist to manage…
SUMMARY: Busy Restaurant Group based in Port Elizabeth & St Francis Bay is looking for a Stock & Procurement Manager.The candidate will oversee the entire process of acquiring goods and services, ensuring timely availability and cost effectiveness, while also managing…
SUMMARY: Luxury Safari Lodge in the Kruger National Park is looking for a Senior Sous Chef.POSITION INFO: Duties:Assist the Executive Chef / Head Chef in the following tasks, assuming full responsibility in their absence. Managing, leading, and training of the…
Duties:Sales: Secure business and effectively cost products. Understand the market and margin control. Build up and maintain agent / supplier relationships. Source new products. Develop own sales strategy to secure more business through existing and new agents. Work closely with…
Duties:Call on existing, prospect and new clients Representation at trade shows / events Regular hosting of site inspections Follow up and closing of quotes and proposals Together with GM conceptualize and run regular promotions Personal involvement with large / VIP…
Duties:Warm welcome and check in of all guests Guest management: coordinate daily activities and transfers for guests of all ages Guest experiences: ensure guest expectations are exceeded; ensure all special needs and requests have been met Hosting of all meals…
Requirements:BCom Business Administration or equivalent Certification in Compliance advantageous 5+ years of previous experience in a Compliance role Proficient in the standards of Corporate Governance used in South Africa Proficient user of Microsoft Office software applications Ability to interpret legal…
SUMMARY: Restaurant Group based in St Francis Bay is looking for a PA to the Restaurant Director.Your primary role is to provide administrative support, ensuring the Director's tasks are handled efficiently and effectively, freeing them to focus on strategic duties.…
Duties: Management of accounts Financial reporting, monthly and annually, to CEO and Board Level Creditors, Debtors, Reconciliations and Cash Management Financial Policies, procedures and all internal controls Cash Flow forecasting Payroll for total staff complement when necessary Statutory submissions Year…
Responsibilities:Guest Experience Excellence: Deliver a refined yet warm service, ensuring every guest enjoys a world class dining experience. Leadership & Team Development: Train, mentor, and inspire a high performance team that anticipates guest needs and embodies the ethos. Operational Mastery:…
Duties:Operational Management: Oversee all aspects of the lodgexe2x80x99s operations together with the Lodge Resident Manager. Manage the lodgexe2x80x99s budget, track revenue and expenses, and implement strategies to maximize profitability. Prepare regular reports on the lodgexe2x80x99s performance, including occupancy rates, revenue,…
Duties:Process the entire payroll cycle: uploading all new employee information and salaries, overtime, tips, commission, processing terminations, promotions, pension fund contributions and deductions for staff loans or savings. Review and ensure accuracy of approved overtime, commission and tips. Payroll run…
Duties:Hiring and training staff to cook their dishes Expediting orders to maintain a steady flow of dishes and creating dishes to add to the menu. Planning and directing food preparation and culinary activities. Modifying menus or create new ones that…
Duties:Guest satisfaction on all aspects of food & beverage service Liaising and hosting of guests, ensuring that all their requests are met, and feedback is addressed appropriately. Achievement of budgets and cost controls without negatively impacting the guest experience Proactivity…
Duties:Involved in the setting of department targets and objectives, and to monitor and strive for their achievement. Proactive in maximising sales and generating revenue. Generate new ideas for service and products to maintain a competitive and leading edge, focussing on…
Duties:Menu Development: Collaborate with the Executive Chef to design and update pastry menus. Develop innovative and seasonal dessert offerings that align with the lodge's culinary vision. Operational Management: Supervise pastry preparation and presentation to ensure consistency and excellence. Oversee daily…
Duties:Create and update training materials and modules for various Food & Beverage roles, including servers, bartenders, and kitchen staff. Facilitate engaging and interactive training sessions, workshops, and hands on demonstrations in various settings (in house, off site, etc.). Assist in…
Duties:Maximizing cash flow performance of the hotel Enforcing & establishing adequate controls for all revenues and protection of assets Providing financial guidance in the formulation and implementation of the hotels business plan and departmental budgets Staff development & trainingRequirements:Matric Financial…
Duties:Implement and monitor policies, processes and standards to ensure an effective high quality housekeeping service is provided to guests and the operations team. Scheduling staff, delegating duties and managing outputs of the housekeeping team Implement and monitor processes to understand…
Strong, organized personality that can bring change to the team. Someone strict to bring discipline, but also being a warm hands on team player to connect and train the staff to reach high standards. A great eye for fine detail…
Duties:Overseeing the day to day operations of the outlet, including managing the dining area, staff, and customer service. Leading and motivating a team of talented individuals, ensuring a harmonious work environment. Implementing and maintaining exceptional service standards, focusing on guest…
Duties:Engaging with the guests in the Restaurant by being present, keeping an eye on service and constant interaction with guests and responding to their needs Training and quality control of the Restaurant staff & managing staff performance Communicating relevant information…
Responsibilities:Coordinate daily Restaurant Operations Deliver superior service and maximize guest satisfaction Engage efficiently and accurately to guests needs and complaints Work alongside management in compiling the wine & beverage list and recommending wine to guests. Ensure wine lists are updated.…
Responsibilities:Greet guests at assigned tables & ensure each guest has received a menu and wine list Know all items on the menu & the basic ingredients and method of preparation of each Ensure tables are set with linens, silverware &…
Responsibilities:Manage and lead the kitchen staff in chefs absence Provides guidance to junior kitchen staff members, including but not limited, to line cooking, food preparation and dish plating Oversees and organizes kitchen stock and ingredients Ensures a first in, first…
Responsibilities:Training of other restaurant staff. Ensure presentation and temperature of all drinks are correct. Updating wine list as necessary. Placing order for all wines and other beverages. Meet with suppliers and find new and exciting wines to add to our…
The overall responsibilities shall include:Working closely with the Gallery Curator and Managing Director on the conceptualisation of the spaces exhibitions, events, and collaborations. Managing the implementation of the gallerys local and international calendars of exhibitions, collaborations, art fairs, and client…
Responsibilities:Content creation & copy editing: Writing, reviewing, editing and updating all marketing content of the Estate. Assisting the creative team with the design of promotional material. Bring creativity and inspiration to propose future content for the property.Digital: Prepare well structured…
Responsibilities:Preparing pastries, desserts and other baked goods Following directions provided by the head chef. Collaborating with the rest of the culinary team to ensure high quality food and service. Keeping your area of the kitchen safe and sanitary. Stocktaking and…
Qualifications and experience required:Matric & a Formal Qualification Proficiency in MS Office / Opera / Protel experience Previous experience in a hospitality or hotel environment in a 5* property At least 5+ years experience as a Front Office Manager role…
Responsibilities:Oversee food, beverage, housekeeping, and garden services to ensure a world class experience at the exclusive use villa. Provide exceptional guest engagement, ensuring a warm, personalized, and professional experience for high end clientele. Lead and manage a team to deliver…
Duties:Responsible for FOH duties and ensuring excellent guest relations Responsible for helping the restaurant meet service, sales, and profit objectives Supervising and directing associates in daily work activities Ensuring proper training of employees Maintaining good customer and public relations Ensuring…
The candidate will be responsible for assisting the Head Guide in overseeing, training and monitoring all Field Guide functions according to FGASA standards & the groups Guiding culture, including guest introductory and safety orientations, guided game drives and interpretive bush…
Responsibilities:Coordinate daily operations of full portfolio Deliver superior service and maximize guest satisfaction Engage efficiently and accurately to guests needs and complaints Work alongside Sommelier compiling the wine & beverage list and recommending wine to guests. Ensure wine lists in…
Responsibilities:Oversee daily spa operations, including staff, treatments, and facilities. Ensure therapists schedules are balanced to prevent burnout while maintaining service excellence. Maintain high standards of cleanliness, presentation, and guest care. Monitor financial performance, budgets, and spa revenue streams. Manage inventory,…
The candidate will be responsible for assisting the Head Guide in overseeing, training and monitoring all Field Guide functions according to FGASA standards & the groups Guiding culture, including guest introductory and safety orientations, guided game drives and interpretive bush…
Qualifications and experience required:Matric & a Formal Qualification Proficiency in MS Office / Opera / Protel experience Previous experience in a hospitality or hotel environment in a 5* property At least 5+ years experience as a Front Office Manager role…
Responsibilities:Greet guests at assigned tables & ensure each guest has received a menu and wine list Know all items on the menu & the basic ingredients and method of preparation of each Ensure tables are set with linens, silverware &…
Responsibilities:Oversee food, beverage, housekeeping, and garden services to ensure a world class experience at the exclusive use villa. Provide exceptional guest engagement, ensuring a warm, personalized, and professional experience for high end clientele. Lead and manage a team to deliver…
Duties:Responsible for FOH duties and ensuring excellent guest relations Responsible for helping the restaurant meet service, sales, and profit objectives Supervising and directing associates in daily work activities Ensuring proper training of employees Maintaining good customer and public relations Ensuring…
The overall responsibilities shall include:Working closely with the Gallery Curator and Managing Director on the conceptualisation of the spaces exhibitions, events, and collaborations. Managing the implementation of the gallerys local and international calendars of exhibitions, collaborations, art fairs, and client…
Responsibilities:Coordinate daily Restaurant Operations Deliver superior service and maximize guest satisfaction Engage efficiently and accurately to guests needs and complaints Work alongside management in compiling the wine & beverage list and recommending wine to guests. Ensure wine lists are updated.…
Responsibilities:Manage and lead the kitchen staff in chefs absence Provides guidance to junior kitchen staff members, including but not limited, to line cooking, food preparation and dish plating Oversees and organizes kitchen stock and ingredients Ensures a first in, first…
Responsibilities:Coordinate daily operations of full portfolio Deliver superior service and maximize guest satisfaction Engage efficiently and accurately to guests needs and complaints Work alongside Sommelier compiling the wine & beverage list and recommending wine to guests. Ensure wine lists in…
Responsibilities:Preparing pastries, desserts and other baked goods Following directions provided by the head chef. Collaborating with the rest of the culinary team to ensure high quality food and service. Keeping your area of the kitchen safe and sanitary. Stocktaking and…
Responsibilities:Training of other restaurant staff. Ensure presentation and temperature of all drinks are correct. Updating wine list as necessary. Placing order for all wines and other beverages. Meet with suppliers and find new and exciting wines to add to our…
Duties:Engaging with the guests in the Restaurant by being present, keeping an eye on service and constant interaction with guests and responding to their needs Training and quality control of the Restaurant staff & managing staff performance Communicating relevant information…