Services SETA

Frontline Management and Supervision Oversee receptionists and switchboard operators Develop and implement service standards for frontline operations Ensure coverage at reception at all times, including during staff absences Monitor and assess performance of reception staff and provide coaching where necessary…

Reception and Frontline Services Welcome and assist visitors professionally Maintain a clean and organised reception area Ensure visitors sign in and are directed appropriately Provide refreshments for visitors when necessary Communicate estimated waiting times to visitors Switchboard Operations Answer and…