Job Description

Rentokil Initial:Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and DevelopmentListening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.Find out more on careers.rentokil-initial.comOur family of businesses:Rentokil Pest Control is the worlds leading commercial pest control company who provide quality, diligent and friendly services to all our customers.We operate in over 65 countries and we are ranked in the top 3 in 63 of those.We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity.Although we dont provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens.Initial Hygiene is the worlds leading hygiene services company who provide quality, diligent and friendly services to all our customers. We operate in over 40 countries and we are ranked in the top 3 in 38 of those. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrityAmbius is the world leader in providing interior landscaping services for a range of customers from boutique hotels, to shopping centres. We use planting, scenting, flowers, artwork and exterior landscaping maintenance to improve the environment for the benefit of the customer and their employees. Ambius is a global brand across North America, Europe South Africa and Australia.We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country.You would be supporting the Rentokil Pest Control business in GP RegionRequirementsThe Fumigation Supervisor role is responsible for the servicing of Rentokil Fumigation jobs and maintenance of quality service standards in client premises, to meet and exceed Company standards and customer expectations. To consistently train, manage and lead a stable team of service people to keep customers content to retain our services even at premium ratesOperational Focus Areas:Fumigation Operations

• Contribute to the development of the annual operational plan
• Implement the regional annual operational plan to achieve competitive and cost effective service delivery across the region
• Plan fumigation for the Technicians to achieve in an optimised time frame and reduce operational costs
• Ensure a high degree of safety is applied in the fumigation environment
• Ensure Company service practices are met and identify any opportunities to improve service standards
• Ensure service efficiency is optimised through tools and technology available
• Ensure the company vehicles are maintained in a safe, reliable, and kept in a clean condition

Leadership

• Manage, develop and support staff as required to carry out services function in conjunction with the Branch Manager and/or National Manager
• Develop and enhance the competency of the team to meet and exceed targets
• Lead the safety agenda that is embedded within fumigation

Customer Service & Relationships

• Assist with identifying sales leads for the region
• Develop and maintain long term customer relationships
• Escalate problems to the Branch Manager/National Manager where appropriate
• Thorough and timely investigation of issues

Team Contribution

• Proactively support the region to achieve targets and deliverables
• Create and support a culture of continuous improvement relating to the Customer Services Team as a whole through constant participation and involvement in the region
• Ensure that the fumigation team supports the branches when required to fulfil duties outside the scope of fumigation

Contribution to other functions of the business

• Ensure understanding of team members roles and provide back-up support for planned and unplanned leave
• Contribute to the knowledge base of the organisation by proactively increasing knowledge of Rentokil Fumigation

Fumigation Operations

• Contribute to the development of the annual operational plan
• Implement the regional annual operational plan to achieve competitive and cost effective service delivery across the region
• Plan fumigation for the Technicians to achieve in an optimised time frame and reduce operational costs
• Ensure a high degree of safety is applied in the fumigation environment
• Ensure Company service practices are met and identify any opportunities to improve service standards
• Ensure service efficiency is optimised through tools and technology available
• Ensure the company vehicles are maintained in a safe, reliable, and kept in a clean condition

Leadership

• Manage, develop and support staff as required to carry out services function in conjunction with the Branch Manager and/or National Manager
• Develop and enhance the competency of the team to meet and exceed targets
• Lead the safety agenda that is embedded within fumigation

Customer Service & Relationships

• Assist with identifying sales leads for the region
• Develop and maintain long term customer relationships
• Escalate problems to the Branch Manager/National Manager where appropriate
• Thorough and timely investigation of issues

Team Contribution

• Proactively support the region to achieve targets and deliverables
• Create and support a culture of continuous improvement relating to the Customer Services Team as a whole through constant participation and involvement in the region
• Ensure that the fumigation team supports the branches when required to fulfil duties outside the scope of fumigation

Contribution to other functions of the business

• Ensure understanding of team members roles and provide back-up support for planned and unplanned leave
• Contribute to the knowledge base of the organisation by proactively increasing knowledge of Rentokil Fumigation

Fumigation Operations

• Contribute to the development of the annual operational plan
• Implement the regional annual operational plan to achieve competitive and cost effective service delivery across the region
• Plan fumigation for the Technicians to achieve in an optimised time frame and reduce operational costs
• Ensure a high degree of safety is applied in the fumigation environment
• Ensure Company service practices are met and identify any opportunities to improve service standards
• Ensure service efficiency is optimised through tools and technology available
• Ensure the company vehicles are maintained in a safe, reliable, and kept in a clean condition

Leadership

• Manage, develop and support staff as required to carry out services function in conjunction with the Branch Manager and/or National Manager
• Develop and enhance the competency of the team to meet and exceed targets
• Lead the safety agenda that is embedded within fumigation

Customer Service & Relationships

• Assist with identifying sales leads for the region
• Develop and maintain long term customer relationships
• Escalate problems to the Branch Manager/National Manager where appropriate
• Thorough and timely investigation of issues

Team Contribution

• Proactively support the region to achieve targets and deliverables
• Create and support a culture of continuous improvement relating to the Customer Services Team as a whole through constant participation and involvement in the region
• Ensure that the fumigation team supports the branches when required to fulfil duties outside the scope of fumigation

Contribution to other functions of the business

• Ensure understanding of team members roles and provide back-up support for planned and unplanned leave
• Contribute to the knowledge base of the organisation by proactively increasing knowledge of Rentokil Fumigation

Skills and Qualifications

• Matric/Grade 12
• Valid Drivers Licence
• A minimum of 10 years experience in operational pest control and therefore a detailed knowledge of Rentokil Pest Control Systems and technical / commercial practices.
• Fumigation Certificate
• Pest Field Biologist Certificate
• NQF 5 - Management
• A level of fitness required to maintain a level of work required by the position.
• Computer Literate
• Competencies in line with WL2 requirement
• Full NCPC Certificate will be an advantage
• Plus, qualified on internal systems:
• Pest Guard; PNOL; iCABS; HACCP
• International auditing standardising. AIB; YUM; BRC

Benefits

• Opportunity for Growth and Development
• Subsidised Medical Insurance, Risk and Retirement funding

Equal OpportunitiesRentokil Initial believes in supporting all employees to provide equal opportunitiesand avoid discrimination. We also place emphasis on workplace diversity whichmeans that we are serious about creating an inclusive environment that acceptseach individual's differences, embraces their strengths and provides opportunitiesfor all colleagues to achieve their fullDo you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

Rentokil Initial