1010 Sub Product Owner It Service Desk (advance)
Job Description
ESSENTIAL SKILLS REQUIREMENTS:
xc3x82xc2xb7ITSM (IT Service Management)
xc3x82xc2xb7IT Operations Frameworks (E.g., ITIL)
xc3x82xc2xb7IT Service Delivery Management
xc3x82xc2xb7Project Management
xc3x82xc2xb7DevOps
xc3x82xc2xb7Agile Methodology
xc3x82xc2xb7JIRA & Confluence
xc3x82xc2xb7Service Desk Methodology
xc3x82xc2xb7Provider / Contract Management xc3xa2xc2x80xc2x93 SLAs and KPIs
xc3x82xc2xb7Technical experience withxc3x82 Data and Analytics (E.g. QlikView)
xc3x82xc2xb7Artificial Intelligence (NLP, ChatBots and Machine Learning)
xc3x82xc2xb7Office 365
ADVANTAGEOUS SKILLS REQUIREMENTS:
Information Technology Qualification (Advantageous, but not a pre-requisite) Artificial Intelligence (NLP, ChatBots and Machine Learning)
WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?
Two years of IT related working experience
WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?
xc3x82xc2xb7Steer and govern IT Service Desk initiatives and projects
xc3x82xc2xb7Manage service deliveryxc3x82 provider/s to deliver a stable and sustainable level of first level IT supportxc3x82
xc3x82xc2xb7Manage transformation within the IT Service Desk relating to new technologies and refined processes
xc3x82xc2xb7Collaborate with department leads, process owners, business partners and application owners to ensure accurate first level IT support is rendered
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Job Detail
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Job IdJD1306804
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPretoria, Gauteng, South Africa
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EducationNot mentioned