1010 Sub Product Owner It Service Desk (advance)
Job Description
Job Summary ESSENTIAL SKILLS REQUIREMENTS: xc3x82xc2xb7ITSM (IT Service Management) xc3x82xc2xb7IT Operations Frameworks (E.g., ITIL) xc3x82xc2xb7IT Service Delivery Management xc3x82xc2xb7Project Management xc3x82xc2xb7DevOps xc3x82xc2xb7Agile Methodology xc3x82xc2xb7JIRA & Confluence xc3x82xc2xb7Service Desk Methodology xc3x82xc2xb7Provider / Contract Management xc3xa2xc2x80xc2x93 SLAs and KPIs xc3x82xc2xb7Technical experience withxc3x82 Data and Analytics (E.g. QlikView) xc3x82xc2xb7Artificial Intelligence (NLP, ChatBots and Machine Learning) xc3x82xc2xb7Office 365 ADVANTAGEOUS SKILLS REQUIREMENTS: Information Technology Qualification (Advantageous, but not a pre-requisite) Artificial Intelligence (NLP, ChatBots and Machine Learning) WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE? Two years of IT related working experience WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES? xc3x82xc2xb7Steer and govern IT Service Desk initiatives and projects xc3x82xc2xb7Manage service deliveryxc3x82 provider/s to deliver a stable and sustainable level of first level IT supportxc3x82 xc3x82xc2xb7Manage transformation within the IT Service Desk relating to new technologies and refined processes xc3x82xc2xb7Collaborate with department leads, process owners, business partners and application owners to ensure accurate first level IT support is renderedJorDan HRRecruiter
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Job Detail
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Job IdJD1317552
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPretoria, Gauteng, South Africa
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EducationNot mentioned