Job Description

We're looking for a driven Senior Credit Controller to join our team and contribute to our ongoing success.

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We are seeking a highly skilled and experienced Senior Credit Controller to join our dynamic team. The successful candidate will be responsible for managing and optimizing our credit control processes, minimizing risk, and ensuring timely collection of outstanding debts. This role requires a proactive, analytical, and detail-oriented professional with a proven track record in credit management.

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Senior Credit Controller's responsibilities are:

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1. Collections

Processing Incoming payments, matching to invoicing as per remittance Constantly following up on unpaid invoices Accurate execution of payment options in terms of installation cases and customer payment terms Perform complex investigations on AR data transactions on key customer accounts

2. Key Accounts Maintenance

Reconciling key customer accounts and resolving any discrepancies Accurate alignment of customer records on CRM, ERP, and Reporting Base Processing customer transactions in terms of cancellation, credits, and debits Maintains accurate transaction data presented to key customer accounts Ensure quality control on new and existing accounts

3. Processes

Identify process improvements Assist and training of junior credit controllers on complex investigations required Ensure all communication is filed on CRM Accurately process customer transactions (CR), (DR), (RF) and (PA) Complying with company policies, accounting principles, and regulatory guidelines

4. Key Customer Relationships

Communication Liaison

- Serve as the ongoing contact for key customer accounts by promptly responding to inquiries, emails, calls regarding account status, payments, and billing errors.

Customer Service Agent

- Maintaining high service standards by addressing complaints quickly, resolving issues through appropriate solutions, and advising customer on possible resolutions.

Payment Facilitator

- Clearly explain payment terms and methods to customers while assisting with issues paying invoices on time.

Relationship Development Manager

- Build rapport, trust, and loyalty with key customers through professional interactions, timely follow-ups, and transparent communication about their accounts.

Key Customer Data Custodian

- Request and retain up-to-date customer contact information and account details necessary for accurate billing and smoother operations and payment collections.

Accounts Advisor

- Proactively notify and update account managers, and sales team leaders, and operations of status of account reconciliations, outstanding payments and re-occurring accounting issues.

Required Behavioral Competencies:

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Customer focus Attention to detail Problem solving & analysis Communication Follow-up Job Fit Negotiation.

Required Technical Competencies:

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Microsoft Office Quality Orientation Reconciliations Technical/Professional Knowledge and Skills Work Standards Planning and organizing Initiating Action

Required Qualifications, Skills & Experience:

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Higher Certificate - NQF 5 Credit Management Minimum of 7 - 10 years relevant experience Proficiency in Excel Excellent Communication Skills Attention to detail Proficient in Afrikaans and English Other languages will be an advantage

Closing Date: 13 March 2025 at 16:00