Job Description

Business Analyst opportunity to work in an Agile environment and be responsible for the needs-based operating process within the agreed quality.POSITION INFO:
Requirements:

• Diploma/Degree in Information Technology
• Solution design involving all stakeholders (Business/Developers/QA)
• Participate in stand-ups and meet with end users and other stakeholders and gather requirements
• Analyse and implement new system requirements specifications
• System testing /parallel runs assist QA in testing systems/solutions
• Working knowledge using Agile development methodologies
• Working knowledge of Confluence / Jira
• Any additional responsibilities assigned in the Agile Working Model
• Apache Kafka
• Kibana
• Grafana
• Terraform
• Ansible
• Heartbeat

Duties:

• Collaboration with Team Lead, Stakeholders, IT PO and Team regarding Operational topics
• Ensures the operability and operational quality of the applications over the entire life cycle in the area of responsibility
• Ensures the implementation of all tasks and content of the process IT Operations (IT.03 Monitor and Operate IT Product)
• Controls the overall release and change management of the applications in the area of responsibility
• Controls the implementation of technical lifecycle management measures as well as the identified security measures for the assigned applications
• Controls the measures to improve operational quality for the assigned applications
• Supports the product owner with operational issues
• Prioritizes the scope of operations of the applications to the product owner for the assigned applications
• Prioritizes the necessary operational scopes for in the product backlog for the assigned applications.
• Decide all operational issues within the scope of the planned resources for the assigned systems and applications.
• Supports the AWM Processes "Deliver & Operate IT Technology" and "Manage IT Governance.
• Controls the measurement and communication of the operation KPIs and defines the necessary measures to improve quality or the assigned applications.
• Supports the LRE in post-mortem handling of major and critical incidents.
• Supports the LRE in all of its assigned tasks regarding the assigned applications.
• Supports ITSCM tasks (e.g. IT emergency exercises) and tasks in manage availability
• Ensure that all processes are investigated / considered in obtaining the specifications of the user requirements.
• Propose and review system designs and evaluate alternatives.
• Review and present proposals / system solutions to IT Project Lead, DevOps Team, QA Team, and Product Owner / Business team.
• Detailed documentation relevant to all stakeholders (Business/Developers/QA).
• Assist with generating a work breakdown structure to estimate technical delivery and manage those deliverables with the technical team.
• Assist with identifying and mitigating risks on the project

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