Job Description

JOB PURPOSEThe Mass Market Tied Agent will be responsible for funeral sales and servicing in the mass market client segment.RESPONSIBILITIESSales Opportunities CreationDevelop a personal network within the sales territory and represent the organisation and Finbond at relevant industry events, sourcing of referrals, and recommendations from existing customers and other contacts to identify sales opportunities, promote the organisation and Finbond, and enhance its reputation.Sell Customer PropositionsIdentify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale.Customer ProspectingWalk customers through the advanced/custom features of the product/service, connecting those features directly with customer pain points.Customer Relationships DevelopmentDevelop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.Client & Customer Management (External)Manage key client and customer relationships to maintain customer satisfaction, retention of clients and loyalty.Performance ManagementRespond to personal objectives, take appropriate actions to ensure achievement of agreed objectives and use performance management systems to improve personal performance.Client Document ManagementCreate and ensure compliance with a company wide document management system.Operational ComplianceDevelop knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure.Personal Capability BuildingDevelop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Maintain an in-depth understanding of Financial Services Industry external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.BEHAVIORAL COMPETENCIESDrives ResultsConsistently achieves results, even under tough circumstances. For example, regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.Communicates EffectivelyDevelops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, tailors communication content and style to the needs of others. Pays attention to others' input and perspectives, asks questions, and summarizes to confirm understanding.PersuadesUses compelling arguments to gain the support and commitment of others. For example, positions and packages ideas so that they will resonate strongly with a wide variety of stakeholders. Uses strong logic and compelling evidence. Works with others to find creative win-win solutions; achieves consensus through compromise.Instills TrustGains the confidence and trust of others through honesty, integrity, and authenticity. For example, models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.Ensures AccountabilityHolds self and others accountable to meet commitments. For example, tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments.Customer FocusBuilds strong customer relationships and delivers customer-centric solutions. For example, solicits customer feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns business process with customer needs.Being ResilientRebounds from setbacks and adversity when facing difficult situations. For example, deals effectively with crises and volatile situations. Puts people's failures in perspective and helps them move forward. Maintains calm in adversity; stays objective. Uses hardships and difficult experiences as an opportunity for personal and team growth.Interpersonal SavvyRelates openly and comfortably with diverse groups of people. For example, recognizes even subtle social cues and nimbly responds to others' needs and preferences. Helps to defuse difficult interpersonal situations by showing high levels of tact, sensitivity, and consideration. Builds rapport with ease.Plans and AlignsPlans and prioritizes work to meet commitments aligned with organizational goals. For example, stays focused on plans and improvises in response to changes, including risks and contingencies. Aligns own team's work with other workgroups'. Looks ahead to determine and obtain needed resources to complete plans.Action OrientedTakes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes immediate, decisive, independent action to resolve issues or problems. Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities.Manages ConflictHandles conflict situations effectively, with a minimum of noise. For example, takes a positive approach to conflicts; helps dispel tension; seeks guidance and feedback on managing conflict; delivers controversial viewpoints candidly and sensitively; does not take arguments personally.Builds NetworksEffectively builds formal and informal relationship networks inside and outside the organization. For example, draws upon own network to gain insight, build support, and achieve outcomes. Leverages networks to identify industry experts, explore some best practices, and exchange ideas and knowledge.Business InsightApplies knowledge of business and the marketplace to advance the organization's goals. For example, clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions.Self-DevelopmentActively seeks new ways to grow and be challenged using both formal and informal development channels. For example, creates a development plan that states clear goals and the tactics to achieve them. Gathers information on where to focus. Makes efforts to apply new skills on the job.SKILLSComputer skillsSupport business processes independently by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed.Proficient in MS OfficeProduct KnowledgeEstablished expert in the discipline and acts as the organisations authority for the skill area : FuneralVerbal CommunicationUses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies. As well as acting with a high level of professionalism.Action Planning and work schedulingWork independently supervision and provide technical guidance when required on how to develop appropriate plans or perform necessary actions based on recommendations and requirements.Writing skillsUse clear and effective writing skills independently and provide technical guidance when required on how to express ideas, request actions and formulate plans or policies.Closes EffectivelyWork independently and provide technical guidance when required to arrive at mutually beneficial commitments that help move the sales/client relationship forward.Builds RapportWork independently and provide technical guidance when required to quickly and effectively establish trust within the buying centers in the client's organisation. Confirms understanding, Incorporates client''s point of view, Provides relevant context, Reinforces professional capability, Respects the client''s time, Shows empathy with buyer''s circumstances, Shows interest in buyer needs.Customer Service DeliveryWorks without supervision while providing technical guidance as needed on meeting high customer service standards.EDUCATIONGeneral Education

• Matric / Grade 12 or SAQA Accredited Equivalent (Essential)
• RE5 (Advantageous)

EXPERIENCEGeneral Experience

• 2 or more years' experience sales experience (face-to-face) within a corporate setting (Essential)

ADDITIONAL INFORMATION*SAQA Accredited Equivalent - it is the onus of the applicant to provide 1Life and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. *Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognised qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable). As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

1Life Insurance