Job Description

One of or international cruise line clients are in need of an experienced 1st Line support IT Technician to join their JHB branch. You will be supporting the international call centre on night shift.Working hours are from 15:00 - 00:00.Qualifications and experience:MatricA+, N+Great track record as we will be conducting 2 reference checks upfrontKey skills:Problem solvingCommunicationComputer literacy - Office 365 and MS TEAMSAttention to detailSelf motivated and disciplinedOrganisedResilient and pro-activeEmpatheticEnthusiastic and energeticPunctualFlexibleTeam playerKey performance areas:Setting up of new pc equipment and peripheralsLoading new users onto systemManaging user accounts across various platformsOffice 365 and other Windows-based applications supportTroubleshoot and resolve issues with software or hardwareWalk colleagues or clients through steps to help them resolve their technical problemsTelephone Management Software ReportingAccess Control Management Software ReportingCCTV Control Management Software ReportingEmergency issues during normal business hoursProvide technical support as needed to local and remote usersOpening of service requests on ticketing software and ensuring that work is completed, and ticket is closed within 48hrsDesktop and peripheral supportMultifunctional Printer SupportSystem and Application supportNetwork supportContact Centre application supportMobile device setup and supportTrain users on new implementations and provide support.Create and maintain internal technical documentationMaintain records of assetsManage stock of equipment and consumablesManaging and maintaining access control registryEquipment auditingPerforms other duties as required or assigned, including participating in projects where relevantSupervising and participating in preventive maintenance of buildings

Isilumko Staffing