Job Description

• Application Support:

• Provide technical support for various applications, including troubleshooting and resolving issues.
• Monitor application performance and identify areas for improvement.
• Implement patches, updates, and upgrades as needed.
• Requirement Analysis:

• Analyze business needs and requirements to ensure applications meet organizational goals.
• Collaborate with stakeholders to gather and document requirements.
• Installation and Configuration:

• Install, configure, and maintain software packages and tools (e.g., MSI).
• Ensure proper integration of applications with existing systems.
• Performance Optimization:

• Analyze application performance and identify bottlenecks.
• Implement strategies to optimize performance and user experience.
• Documentation:

• Document application deployments, configurations, and processes.
• Create and maintain user manuals and training materials.
• Application Modernization:

• Contribute to the modernization of applications to improve efficiency and scalability.
• Participate in application lifecycle management (ALM) processes.
• Infrastructure and Network Support:

• Troubleshoot infrastructure, network, and integration issues.
• Collaborate with IT teams to resolve technical problems.
• Change Management:

• Plan and execute maintenance tasks, including change management processes.
• Resolve incident tickets and ensure timely resolution.
• Agile Working Model (AWM):

• Contribute to the AWM charter and participate in Agile methodologies.

• Strong experience with software package installation, configuration, and conversion tools (e.g., MSI).
• Proven ability to analyze application business needs and requirements.
• Experience in analyzing application performance and working with software installation capture tools.
• Knowledge of application optimization techniques for server, desktop deployments, user experience, and published applications.
• Experience in documenting published application deployments.
• Familiarity with application modernization and ALM practices.
• Proficiency in legacy (e.g., VBS) and modern (e.g., MSIX, PSADT) installation methods.
• Strong understanding of general client and server operating systems (Windows, Red Hat, Linux, etc.).
• Experience with Windows Server and multisession desktop environments.
• Expertise in Windows Client (Windows 10 & 11) OS troubleshooting.
• Knowledge of Active Directory and Group Policy.
• Experience with Entra ID (Azure AD).
• Proficiency in scripting languages (PowerShell, Python, etc.).
• Ability to troubleshoot infrastructure, network, and integration issues.
• Experience with VMware Workspace One Access.
• Familiarity with ITL processes (incident, change, and problem management).

• Experience with Citrix Netscaler (higher than 12.x) and Storefront.
• Experience with Citrix on VMware Hypervisor Stack (higher than VMware ESXI 6).
• Knowledge of cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services).
• Experience with VDI technologies (Microsoft and VMware Horizon).
• Familiarity with Citrix XenServer (higher than 7.x).
• Experience with hyperconverged systems.
• Proficiency in additional scripting languages (PowerShell, Python, etc.).
• Experience with monitoring systems.
• Knowledge of automated problem remediation techniques.
• Understanding of VMware Published Applications stack.
• Familiarity with REST API technology.

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