Job Description

Role Title (Role Level): DevOps Operations Specialist (Advanced)
Location: Gauteng (Hybrid) (Willing and able to travel internationally)
Contract Term: 1 March 2024 - 31 December 2026
Applications Submissions:

ESSENTIAL SKILLS REQUIREMENTS:
xc2xb7 Higher qualification in information systems
xc2xb7 IT Operations Experience (on-Prem or Cloud)
xc2xb7 Conceptual knowledge of IT Infrastructure and Application hosting environments.
xc2xb7 Working across multiple IT teams.

ADVANTAGEOUS SKILLS REQUIREMENTS:
xc2xb7 Fluent in English - including Business reading and writing.
xc2xb7 Agile and DevOps Understanding
xc2xb7 IT Infrastructure technologies: Data Centres, Networks, Servers, Storage, Platform, Middleware
xc2xb7 Cloud Technologies: AWS, Azure, etc.
xc2xb7 ITSM (IT Service Management)
xc2xb7 IT Operations Frameworks
xc2xb7 ITIL (IT Infrastructure Library)
xc2xb7 Disaster Recovery Management
xc2xb7 IT Infrastructure Operations
xc2xb7 IT Process Steering
xc2xb7 IT Process Governance
xc2xb7 IT-SCM (Service Continuity Management)
xc2xb7 Technical Life Cycle Management (TLM) understanding
xc2xb7 Service Now (SNOW) understanding
xc2xb7 Excellent interpersonal and organizational skills with ability to communicate effectively (both verbally and written) with both technical and non-technical colleagues / users.
xc2xb7 Should be willing to deal with (talk to) our customers. In most cases they will be foreign customers and language barriers might exist.
xc2xb7 Ability to work as part of a team, inter dependant as well as independently and submit deliverables on time and in excellent quality. SELF STARTER.
IT Process improvement methods as well as risk related control frameworks and practices will be an advantage. (COCO, COSO, CMM, COBIT, etc.)

WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?

Operational support for IT reliability planning with a focus on:
xc2xb7 Supporting IT Service Continuity Management (ITSCM), Availability Management (AM) and Technical Lifecycle Management (TLM) feature teams by:
xc2xb7 Maintaining Confluence pages.
xc2xb7 Maintaining process templates.
xc2xb7 IT Process Maintenance/Communication/Optimization/Improvement in IT Service Management (ITIL) with focus on ITSCM, AM, Service Lifecycle Management.
xc2xb7 Review and reporting of the status of mandatory artifacts and activities.
xc2xb7 Maintenance of customer base data.
xc2xb7 Monitoring and reporting of IT-SCM, AM and TLM topics within the BMW Group.
xc2xb7 Engage with stakeholders of ITSCM, AM, TLM Crisis Management and Emergency Management when required.
xc2xb7 Engaging with BMW Dev/Ops Teams (Infrastructure and Applications) in support of ITSCM, AM and TLM.
xc2xb7 Interfacing with other experts regarding IT-SCM, AM and TLM topics in support of the relevant reliability planning feature team.

JorDan Human Resources