Job Description

ESSENTIAL SKILLS REQUIREMENTS:
Specific Technical / Functional skillsxc2xb7 Finance/Accounting understanding to assist with problem resolution
xc2xb7 Understanding of operations processes
xc2xb7 Informatics understanding to resolve problems related to data flow between various systems & middleware
xc2xb7 Capability to improve on current processes where required
xc2xb7 Strong analytical and problem-solving skills with a high attention to detail
xc2xb7 Any additional responsibilities assigned in the Agile Working Model (AWM) CharterADVANTAGEOUS SKILLS REQUIREMENTS:
xc2xb7 German Speaking (Advantageous)
xc2xb7 DEVOPS (advantageous)
xc2xb7 Confluence and Jira (advantageous)
xc2xb7 Ownership mentality, willingness to take over responsibility and drive topics
xc2xb7 Willingness deal with (talk to) our global customers (due to the global exposure language barriers might exist)
xc2xb7 Above board work ethics - this is of utmost importance
xc2xb7 Open and pro-active communication across teams
xc2xb7 Ability to understand complex work environments
xc2xb7 Flexibility to take up different tasks in the feature team
xc2xb7 Flexibility to work weekends and after hours in a shift schedule
xc2xb7 IT experience delivering operations support services
Soft Skills
xc2xb7 Problem solving capabilities
xc2xb7 Ability to work as part of a team
xc2xb7 Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality
xc2xb7 Excellent interpersonal and organisational skills with the ability to communicate effectively (both verbally and in writing) with both technical and non-technical colleagues / users
xc2xb7 Strong ability to understand and interpret business needs and requirements with an aptitude to move concepts through to proposal and successful implementation
xc2xb7 Above-board work ethics
xc2xb7 Flexibility to take up different tasks in the project
xc2xb7 Ability and willingness to coach and give training to fellow colleagues and users when required
xc2xb7 Willing and able to travel internationallyWHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?
xc2xb7 Relevant IT / Business Degree
xc2xb7 3 - 5 years experience
WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?
- Take over operations activities in an SAP environment (Treasury, Banking, Cash Management, In-House Cash, Multi-Banking-Connectivity)
- Work rotation spans over morning, evening, and weekend shifts, also on public holidays
- Working knowledge of and understanding of the business processes for developing, and testing SAP functions associated with financial operations.
- Provide general assistance to the Operations team and end users
- Adhere to the PIC processes (Problem, Incident & Change Management
- Perform daily operations tasks and end user support
- Creation of pertinent test documentation
- Enable end user knowledge transfer and training
- Work closely with other functional consultants, developers, product owners and various global stakeholders in a bigger feature team
- Back-out Planning
- Business Continuity Management (BCM)
- Change Management (CM)
- Cut-over Planning
- Fall-back Planning
- Incident Management (IM)
- IT Service Management (ITSM)
- OPS Advanced Training
- OPS Basic Training
- Problem Management (PM)
- Release Planning
- Start Up Management (SUM)
- System Monitoring
- Technical Continuity Management (TCM)

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