Job Description

We are seeking a skilled and motivated

2nd Line IT Support Engineer with a minimum of 3 Years experience

to join our dynamic IT team. In this role, you will provide advanced technical support, troubleshooting, and solutions to ensure the smooth operation of our IT systems and infrastructure. You will be the escalation point for the 1st Line Support team and work closely with senior engineers to resolve complex technical issues.

This is a remote/work from home position.

Mandatory Requirements

Please do not apply to this job offer if you do not meet the below requirements:

3 -4 Years proven experience in a 2nd Line IT Support role. Experience must be specific to IT support, not internet/Voip, CCTV etc. Able to provide 2 references for previous employment. All references will be checked before employment. Certification for either CompTIA A+ or N+. Copies will be required and will be verified for authenticity. Fast internet with stable connection. UPS to ensure you can remain online during load shedding.

Key Responsibilities

Provide 1st and 2nd line technical support for hardware, software, and network-related issues. Act as an escalation point for the 1st Line Support team, troubleshooting and resolving more complex incidents. Diagnose and resolve technical issues related to Windows, macOS, and Linux operating systems. Support and maintain Microsoft 365, Active Directory, Azure, and other enterprise applications. Manage user accounts, permissions, and security settings in Active Directory and other systems. Troubleshoot and resolve network issues, including LAN/WAN, VPN, and firewall configurations. Install, configure, and maintain desktops, laptops, printers, and other IT equipment. Provide remote support to end users, ensuring minimal downtime and disruption. Assist with system upgrades, patches, and software installations. Maintain detailed documentation of IT procedures, incidents, and resolutions. Work collaboratively with the IT team to enhance IT processes and improve efficiency. Ensure adherence to IT security policies and best practices.

Skills Required

Strong knowledge of Windows Server, Microsoft 365, Active Directory, and Azure. Experience with networking technologies, including TCP/IP, DHCP, DNS, VPN, and firewalls. Knowledge of IT security principles, antivirus software, and endpoint protection. Proficiency in troubleshooting hardware and software issues on Windows and macOS devices. Familiarity with virtualization technologies such as VMware or Hyper-V. Experience with IT ticketing systems and remote support tools. Strong problem-solving skills and ability to work under pressure. Excellent communication and customer service skills. Ability to work independently and as part of a team.

What We Offer

Competitive salary and benefits package. Opportunities for career growth and professional development. A supportive and collaborative working environment. Exposure to cutting-edge technologies and IT projects.
If you are a proactive and results-driven IT professional looking to take the next step in your career, we would love to hear from you!

Job Type: Full-time

Pay: R23000,00 - R27000,00 per month

Application Question(s):

Do you have a fast and stable internet connection and a UPS for your router and workstation to stay online through load shedding? Are you able to provide TWO references from your previous employer? All references will be checked prior to hiring.
Experience:

2nd Line IT Support: 3 years (Required)
License/Certification:

CompTIA A+ or N+. Copies will be required before interview. (Required)
Work Location: In person

Application Deadline: 2025/02/28