2nd Line Support Technician
Pretoria, GP, ZA, South Africa
Job Description
Customer Support :
Act as the primary interface for client technical problems, resolve tickets, and provide on-site or remote support.Technical Expertise :
Work with VoIP systems, network devices, servers, Active Directory, and advanced configurations like VPNs and failovers.Maintenance & Configuration :
Install, troubleshoot, and maintain IT systems, including wireless devices, firewalls, and DNS servers.Mentorship & Oversight :
Guide junior technicians, ensure standards are met, and assist in developing department policies.Preventative Maintenance :
Conduct routine checks on client systems, resolve vendor issues, and perform system optimizations.Experience :
At least 5 years of prior IT support experience.
Hands-on expertise with VoIP, network setups, and server management.
Certifications :
CCNA, MTCNA, or MCSE certifications.
Technical Skills :
Proficiency in Linux and Windows servers, wireless and fiber solutions, advanced networking, and 3CX knowledge.
Soft Skills :
Strong analytical and problem-solving abilities, attention to detail, and the ability to handle stressful conditions.
Other :
Valid driver's license and own transport.
Willingness to work overtime or be on standby as required.
Between 5 - 7 Years
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Job Detail
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Job IdJD1413644
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPretoria, GP, ZA, South Africa
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EducationNot mentioned