Job Description

2nd Line Systems Engineer - South Africa2nd Line Systems Engineer IT - SupportCape Town - Western CapeENVIRONMENT:A vibrant IT Support company in Cape Town is in search of an ambitious and proficient 2nd Line Systems Engineer to become a part of its team. The ideal candidate should have demonstrated experience as a 2nd Line Systems Engineer, emphasizing expertise in Microsoft Server technologies and networking. Additionally, familiarity with virtualization technologies, preferably Hyper-V or VMware, is preferred. Possession of CompTIA A+ or an equivalent, as well as CompTIA N+ or an equivalent qualification, is required.DUTIES:Technical Expertise:Demonstrate strong proficiency in Microsoft Server technologies, including installation, configuration, and maintenance.Possess advanced networking skills to troubleshoot and maintain a robust network infrastructure.Experience with virtualization technologies, preferably in environments such as Hyper-V or VMware.Support and Escalation:Provide second-line support for complex technical issues, serving as the escalation point for the 1st line (desktop) support technicians.Respond to after-hours escalations on a rotational basis to ensure timely resolution of critical issues.Leadership and Collaboration:Lead and guide a small team of 1st line support technicians, providing mentorship and technical expertise.Collaborate with other teams and departments to ensure seamless communication and resolution of technical challenges.Onsite and Remote Support:Utilize strong troubleshooting skills to provide remote support to clients.When required, travel to client locations for onsite support, with compensation for travel expenses.Client Interaction:Maintain a professional and customer-focused approach when interacting with clients.Effectively communicate technical solutions to non-technical clients.REQUIREMENTS:Proven experience as a 2nd Line Systems Engineer with a focus on Microsoft Server technologies and networking.Experience with virtualization technologies, preferably Hyper-V or VMware.Tech non-negotiables: ( These are preferred)CompTIA A+ or equivalentCompTIA N+ or equivalentCompTIA server+ or equivalentCompTIA S+ or equivalentMicrosoft Azure experienceMicrosoft AD experienceMicrosoft Server technologies and networkingExperience with virtualization technologies, preferably Hyper-V or VMwareExperience with Fortinet / Fortigate technologies / possible NEC 4 qualificationsATTRIBUTES:Strong leadership and mentorship skills.

JTJ Group