Job Description

Key Performance Areas

• Maintain high availability infrastructure
• Conduct research on latest networking
• Perform general administrative functions
• Infrastructure projects

Key Tasks
Maintain high availability infrastructure

• Manage and configure the Wide Area Network (WAN)
• Manage and configure the Local Area Network (LAN)
• Optimize service improvement within the infrastructure environment
• Conduct remote infrastructure support and troubleshooting within prescribed SLAs
• Manage IP addresses
• Maintain infrastructure security (e.g. through access controls, backups and firewalls)
• Monitor and maintain biometrics and smart numbers
• Perform daily maintenance and upgrades of the Affinity branch offices and multiple data centre infrastructure (Including cloud services)

Conduct research on latest networking

• Develop and assist in Data Centre consolidations
• Cloud Services, Disaster Recovery, Business Continuity connectivity design

Perform general administrative functions

• Collaborate and communicate with IT Support teams
• Provide assistance to IT Support teams
• Capacity management
• Reporting within the infrastructure, including monitoring and alerting
• Provide vendor, management and 3rd party partners support
• Establish and maintain a good working relationship with customers and other professionals
• Oversee telecommunications (i.e., IVRs and smart numbers)

Other requirements

• Undertake cross-functional tasks for, and provide assistance to, Network Administrators
• Occasional night-time driving and working
• Liaise with third party providers in a professional manner.
• Undertake UPS operational/functionality checks per prescribed checklist(s)
• Check that OEM UPS suppliers maintenance regimes are completed per SLA
• Process first point of contact calls for UPS and systems issues and/or failures
• Retrieve camera footage for managers/supervisors review
• Monitor and maintain camera hardware and cabling

Essential Qualifications

• Matric
• A+ Certificate
• N+ Certificate
• Linux

Desirable Qualifications

• CCNA
• Security+
• LPIC 1
• MCSE

Essential Experience

• 3 years in a similar role
• Computer network experience
• Desktop support experience
• Hardware maintenance experience
• Networking Devices experience

Desirable Experience

• Experience in DHCP, DNS and SMTP
• Experience in Firewalls and VPN Solutions
• Experience in Active Directory
• Experience with networking fundamentals and protocols

Knowledge and Skills

• Excellent listening and questioning skills
• Demonstrable knowledge in Monitoring tools e.g. Observium and netflow tools
• Communication skills
• Interpersonal skills
• Organisation skills
• Problem solving skills

Attributes

• Team player
• Able to work under pressure
• Attention to detail
• Able to prioritise
• Self-motivated
• Honest, hardworking and humble

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