Job Description

3rd Line Network Support Engineer Networking - IT
Johannesburg - Gauteng - South Africa, RemoteAre you the ultimate data center support detective? A troubleshooting maestro with a knack for unraveling complex technical mysteries? If you've got the skills to solve the toughest challenges in public and private cloud environments, we want you on our team!Responsibilities:

• Ensure stability, performance, and security of the network
• Perform and lead tasks associated with Service Request and Incident Management Processes.
• Perform and lead lifecycle management / change management activities
• Perform and lead root cause analysis (RCA) and Problem management activities.
• Guide other support staff in performing their tasks
• Work with senior engineers from other domains (e.g. compute, storage, applications)
• Ensure high level of quality of documentation.
• Contribute to service, architecture and/or design reviews and optimization activities
• Represent Network team towards external customers and/or internal LoBs and/or vendors
• Selected members act as Shift Lead / Escalation Manager*

Skills:Experience

• Minimum 6-8 years relevant experience in a senior network engineer role, at least 3 years in data center environments

Technical Skills

• Ability to solve complex infrastructure issues, together with senior engineers of other technical domains
• Ability to lead a team of other engineers
• Ability to ensure high quality of submitted change requests and associated implementations of complex changes
• Implementation including associated risk assessments and mitigation strategies.
• Working on monitoring/orchestrator tools
• Knowledge of security aspects on systems

Other Skills:

• Profound ITIL knowledge, ability to guide/coach others
• Working via a standard ITSM tools
• Good communication skills, Technical & Business English (spoken & written)
• Positive, proactive, and customer-focused attitude
• Ability to learn quickly, willingness to comply with procedural guidelines
• Technology Certification(s) CCNP/CCDE preferred.
• ITIL certification/s
• experience in a customer facing engineering role

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