Job Description

3rd Line Network Support Engineer (Wireless ISP Experience Required)xf0x9fx93x8d Remote (South Africa-based) | Seasonal Role (March xe2x80x93 November) with Option for Contract-Perm
xf0x9fx92xb0 Salary: R45 000 PM
xe2x8fxb3 Hours: March xe2x80x93 October: 12hr shifts, 4 on/4 off, 8am xe2x80x93 8pm. Off-season: project work & maintenance.The RoleWe are looking for an experienced Wireless ISP Network Engineer to join our support team, ensuring the stability and performance of customer networks. You will handle 3rd line support, troubleshoot Wi-Fi, PtP, and WAN networks, monitor performance, and ensure uptime.During the off-season, you will focus on network upgrades, maintenance, and assisting field engineers in improving network infrastructure. If youxe2x80x99re passionate about cutting-edge wireless technology and thrive in a fast-paced support environment, wexe2x80x99d love to hear from you!Key Responsibilitiesxe2x9cx85 Support & troubleshoot wireless networks (WAN, LAN, WLAN, PtP, PtMP).
xe2x9cx85 Diagnose & resolve customer connectivity issues (RADIUS, billing, authentication).
xe2x9cx85 Configure & maintain guest access portals, authentication services, and network monitoring.
xe2x9cx85 Identify & resolve recurring network issues, improving performance & stability.
xe2x9cx85 Work on Wi-Fi network design, installations, structured cabling, and radio links.
xe2x9cx85 Act as escalation point for site operator issues & major network incidents.
xe2x9cx85 Mentor junior engineers and collaborate with field teams.
xe2x9cx85 Provide on-call support as needed.What You Needxe2x9cx94 5+ yearsxe2x80x99 experience in a Wireless ISP or MSP network support environment.
xe2x9cx94 Strong expertise in Wi-Fi, PtP/PtMP radio links, structured cabling, and network architecture.
xe2x9cx94 Hands-on experience with Cambium, Ubiquiti, Mikrotik, and Draytek.
xe2x9cx94 Strong knowledge of IP networking, routing, VPNs, and subnetting.
xe2x9cx94 Experience with Wi-Fi surveys & network monitoring tools (PRTG, NMS, The Dude, etc.).
xe2x9cx94 Relevant certifications preferred (CWNA, CCNA, Network+, Ekahau Design or similar).
xe2x9cx94 Good skills in Excel & automation for reporting and troubleshooting.Why Join Us?xf0x9fx8cxb4 25 days paid holiday (pro-rata)
xf0x9fx9ax80 Work with cutting-edge wireless networking technology
xf0x9fx8cx8d Fully remote role with a seasonal shift pattern
xf0x9fx93x88 Hands-on experience improving & scaling Wireless ISP networks

Remote Recruitment