Job Description

Who Are We?

Welcome to VA, your premier sport agency dedicated to excellence in athlete representation and management. With a rich legacy spanning over 6 years, VA has established itself as a leader in South Africa for sports. Our expertise lies in providing tailored solutions for athletes, ensuring their success both on and off the field.

From strategic partnerships to career development opportunities, we strive to create a supportive environment that feels like family. Join VA and embark on a journey of growth, empowerment, and success in the world of sports.

The Role:

We have an exciting opportunity for a Customer Service Officer to join our Customer Experience team at our Cape Town Office. In this role, you will deliver positive outcomes to our business customers while performing your duties in a friendly and reliable manner.

This opportunity has the potential for you to grow onto the corporate ladder . We’re flexible on hours and days of work, though as a guide, you’ll be needed for at least 8 hours per day, for up to 40 hours p/week. No weekend work is required.

We’re looking for someone with excellent communication skills, a calming nature, enthusiasm, experience with managing data within a CRM, and a team player. You will appreciate existing processes and procedures and be a part of embedding new ones while working in a small, motivated, and friendly customer service team.

Key Responsibilities:

Be the first point of contact for our customers, answering inbound phone calls and emails,
Manage flooring orders per customer requirements and in line with set KPI and SLA targets,
Demonstrate an ability to build rapport and develop relationships with your team and all customers,
Liaise with the Supply Chain and Sales teams to provide timely updates regarding orders,
Provide information about VA products, services, prices, and trading terms to our business customers, consumers, and end users.
Rectify errors such as incorrect pricing, stock deliveries and coordinates the collection, credit and/or reissue of correct stock,
Recognise and escalate situations when required.
Participate in regular Customer Service team meetings to plan, review and train.

About you:

Experience working with customer needs to achieve quality outcomes
Excellent communication and interpersonal skills
Ability to plan, prioritise, organise and meet deadlines in a fast-paced environment
Analyse issues from different perspectives, troubleshoot and draw solutions from available information
Make decisions that reflect active listening, through evaluation of information, and consideration of consequences to propose effective solutions.
Be a team player: hard-working, approachable, and ready to get the job done!
Have a good understanding of CRM software and can navigate telephone & IT systems confidently.

Technical Skills:

1+ years working in a customer service environment
Experience working with Microsoft Dynamics Navision or similiar ERP/CRM system (training provided)
Proficient computer skills; including MS Excel and Outlook
Knowledge of sales and sports industries would be highly regarded

Why VA?

Be a part of a company that promotes and supports career development and training
Enjoy an Employee Benefits Program (discounts, rewards and incentives)
Be a member of a sport agency that's committed to sustainable practices.

Our Recruitment Process

VA promotes a culture that actively seeks to include, welcome and value diversity to enable people to contribute their best work. We encourage people of all abilities, nationalities, ages and from culturally diverse backgrounds to apply for this position.

Our screening process will include a mixture of online screening and assessment tools. As a guide, you should expect the process to include the following components:

Resume and Cover Letter Screening
Initial Phone Interview
Live Online and/or Face-to-Face Interviews
Online Job Fit Assessment
Company paid pre-employment medical assessment
Professional reference checks

Remuneration package

R216000 per annum
Health Insurance
Annual Bonus
Pension Package
Company Benefits

This role would suit an experienced Customer Service Officer who is seeking an opportunity to work for a sports agency and be a part of an exciting time in its time of growth.

Send cv to info@lynxrecruitment.agency

Skills Required