Job Description

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Job Advert Summary

Eduvos is looking to hire the services on an

Academic and Student Experience Manager for our Umhlanga

campus on a full time basis.



Position Type:


Permanent

The Position:


To ensure and a positive student experience on a campus outside the classroom to ensure that a student is successful in his/her learning and teaching journey
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Minimum Requirements

Minimum qualification:

At least an honours degree, preferably in management

Experience:

Minimum three years of managerial experience in an academic environment At least five years' of service or customer management experience, preferably in higher education environment
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Duties and Responsibilities

Responsibilities:

As the Academic and Student Experience Manager, you will be primarily responsible for the following:



A) Student retention - implemented student experience journey (social events, governance, physical and emotional wellness, academic support)


Orientation, onboarding and induction Communication Contract management Facilities and venue compliance Support faculty delivery on campus - facilitating lecturer evaluations/student feedback Sponsor engagement Academic support programmes Wellness programmes Employability and work readiness

B) Student resource enablement



C) Student compliance with institutional policies



D) Events management (e.g., graduation event management, career fairs)



E) Facilitate campus disciplinary process / Chair of student disciplinary committee (incl. enquiries)



F) Management



G) Leadership



H) Internal and external stakeholder engagement and management/collaboration

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Functional and Behavioural Competencies

Functional competencies:

MS Office Exposure to / experience with systems Project management skills Case management and other systems SLA management skills / matrix management skills

Behavioural competencies:

Initiative and responsibility People leadership and development Relations and networking Influencing Effective communication (verbal and written) Analysis and judgment / problem solving Systematic approach (planning and organising) * Steadiness (emotional tenacity)