Job Description

Responsibilities:

• Welcome guests warmly upon arrival, assisting with check-in and check-out processes.
• Manage reservations through phone, email, and online channels with professionalism.
• Provide guests with information about the facilities and local attractions, offering recommendations to enhance their stay.
• Address and resolve guest needs or complaints, ensuring they feel valued and cared for.
• Oversee and coordinate the housekeeping team, ensuring room readiness and immediate attention to any maintenance issues.
• Maintain accurate guest records, manage billing processes, and ensure smooth operations.
• Lead and manage accommodation staff, including hiring, training, scheduling, and performance management.
• Collaborate with various departments, including culinary and events teams, to ensure seamless operations and a superior guest experience.
• Uphold the highest standards of hospitality, cleanliness, and service.
• Assist with front-of-house operations and guest interactions in the restaurant.

Qualifications:

• Previous experience in hotel management or accommodation services.
• Excellent communication and interpersonal skills with a friendly and professional demeanour.
• Strong organisational and multitasking abilities, with keen attention to detail.
• Proficiency in hotel management software (Semper, Night Bridge, Pastel) and MS Office.
• Ability to work independently and lead a team effectively.
• Flexibility to work varied hours, including weekends, evenings, and holidays.
• Leadership skills with experience in motivating and managing a team.
• Strong financial acumen with experience in budgeting, forecasting, and report generation.
• Knowledge of the Stellenbosch area is a plus.
• Own transport and good health.
• Previous experience in restaurant front-of-house is advantageous.
• Familiarity with payroll and Pastel accounting systems will be an advantage.

*Only shortlisted candidates will be contacted*

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