Job Description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.An exciting opportunity is now available for an Account Director to join our team with a mission to achieve xe2x89xa5100% of sales targets within the South Africa territory. This includes selling/promoting Genesys solutions and products to named new and existing enterprise customers by developing those accounts leveraging existing partners and building alliances relationships.Key Responsibilities:The primary responsibilities for this role include (but are not limited to):STRATEGY AND MANAGEMENT:

• Propose, communicate and implement the sales strategy for the Africa territory
• Contribute to the Enterprise Indirect Touch overall Strategic Plan
• Define and implement strategic business development plans for all target accounts and solutions
• Contribute to the overall company objectives
• Develop, educate and support Genesys partners in respect of these target accounts & solutions

BUSINESS INTELLIGENCE AND PLANNING:

• Manage forecasts and accuracy at 30-60-90 days and rolling 12 months.
• Accurate forecasting and business intelligence management.
• Direct the selection of the most appropriate channel and manage any potential conflict in co-ordination with the Channel Sales Team.

CUSTOMER ENGAGEMENT:

• Maintain a deep knowledge of accounts/sectors supported
• Influence customers in their strategic choices regarding their Contact Centre/CX infrastructure needs
• Actively promote Genesys solutions to partners and end-user customers
• Be accountable for customer satisfaction
• Work with marketing to develop joint marketing opportunities within the territory

BUSINESS PARTNERS

• Manage existing business partner relationships with respect to the target accounts and solutions
• Develop joint account strategies with appropriate business partners
• Co-ordinate business partner activity with the Channel Sales Team

TEAM

• Ensure effective internal working relationships between the Sales Team and support organizations
• Engage the regional team in the account planning and opportunity management for nominated accounts

Minimum Requirements & Desirable Skills:

• 6 Years sales and/or business development experience in the Software or IT Services Industry AI Specialist experience (Contact Centre Industry experience highly preferable)
• Excellent network with the South African IT and business relevant stakeholders.
• Track record of successful sales performance
• Ability to work smart and independently
• Confident negotiator with the ability to sell to board level using articulated value propositions
• Experience in Channel and Business Partner management, i.e. good understanding of an indirect sales model (preferable)
• At ease with matrix based and multi-national organizations
• Exceptional presentation and customer interaction skills
• Exceptional written and oral communication skills in English, other local languages desired
• Accurate and reliable forecasting skills
• Ability to manage complex sales environments
• Astute in dealing with multiple parties and demonstrate strong personal integrity

If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit .Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys