Job Description

Description

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Sherbet Agency is a leading digital marketing agency that drives impactful and innovative campaigns for clients across a variety of industries. We're looking for an Account Director to join our team.


If you are motivated by excellence, autonomy, and the opportunity to contribute to a team's success, we would love to hear from you.

Responsibilities

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This is a full-time on-site role for an Account Director. The Account Director will be responsible for managing client accounts, leading and managing teams, driving sales, providing team leadership, and overseeing project management.

Responsibilities

Pitch concepts internally and externally - to staff and to clients.


Strategy - create account strategies and ways to increase client satisfaction and retention.


Support clients strategically by demonstrating exceptional service and support in advance of need.


Demonstrate a strong understanding of client business needs, develop proposals for clients' products and services and communicate how these value added solutions will address those needs.


Actively research and monitor the market and competitive landscape providing recommendations for company differentiation and strategic decision making.


Project management - be able to manage client projects from beginning to end in line with agreed client plans and objectives.


Ensure that client reverts are managed well internally with specific emphasis on timelines and deadlines.


Establish goals and objectives for internal teams to follow.


Meet deadlines and effectively manage project budgets.


Work with teams to develop content, coordinate events and provide support and direction.


Motivate and mentor staff to hit goals and produce successful materials for clients.


Maintain relationships and serve as the point of contact and liaison for customers.


Provide feedback on all collaborative projects.

Requirements

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Experience:

Minimum 5 years digital account management experience with at least 1 year as an Account Director ; Bachelor's Degree in Business Management / Marketing / Public Relations is required.

Skills:

Ability to manage multiple projects and thrive under pressure. Strong communication skills - both verbal and non-verbal. Strong research and presentation skills. Strong problem-solving and analytical thinking capabilities. Excellent time management. Strong leadership skills. Negotiation skills.

Technology:

Proficient in Microsoft Office Suite, comfortable with various online project management tools, and digital platforms.

Qualities:

Attention to detail, the capability to maintain discretion and confidentiality, and flexibility to adapt to the evolving needs of a fast-growing organisation. Proactive with the ability to work independently.

Advantageous:

Digital agency experience and experience on large scale multinational brands and/or in FMCG would be advantageous.

Inherent:

Valid SA Driver's license and own car. No criminal record.

Please be advised that the company retains the right to not appoint any applicant if it so wishes.