Job Description

Company Description

Who are Babble?

Babble Cloud is a leading cloud solutions provider based in the UK. They offer a wide range of services, including telephony, internet, cloud infrastructure, cyber security, and more. Babble focuses on providing scalable, secure, and cost-effective solutions to help businesses enhance productivity, collaboration, and continuity.


About Us | Leading UK Cloud Solutions Provider | Babble


Babble is committed to encouraging diversity of skills, experience and ability amongst our workforce, and to creating an inclusive environment that is free of discrimination. We encourage applications from all backgrounds and communities and value the positive impact that diversity of thought has on our teams.

Join Our Dynamic Team as a Account Executive!

Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we're on a mission to to be our customer's most trusted advisor for cloud-based technologies. We're looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!

What will you be doing?

The purpose of this role is to support the retention and growth of Babble's business within various sectors. This role involves developing and maintaining relationships with customers, ensuring their success through cloud-based technologies. You will act as their primary point of contact to assist their business needs & become their Most Trusted Advisor.

Main Accountabilities:

Supporting the creation and implementation of Account Plans for all accounts with short-term objectives and long-term goals Proactively establishing professional and productive relationships with all relevant stakeholders in each customer account Assessing, clarifying, and validating customer requirements, needs, and goals consistently Regularly speaking with customer stakeholders to understand their business goals, challenges, and opportunities Coordinating with Babble colleagues in management, CX, Customer Success, and Product/Solution Specialists to ensure customer satisfaction, retention, sales objectives, and performance goals are achieved Liaise with Babble colleagues to help customers understand, invest in, and unlock the value of cloud-based technologies relevant to their business Providing customers with an efficient and cost-effective source of valued and relevant technologies and services Ensuring Babble is a pleasure to do business with; easy and efficient across all aspects of the customer's journey

Person Specification:

Proactive and motivated to go above and beyond to keep customers happy A problem-solving mentality Superior communication skills (both written and oral) and comfortable presenting and speaking to senior-level executives Outstanding organisational skills and the ability to manage multiple moving parts and accounts simultaneously A fast learner that can hit the ground running, hungry to learn the value to customers of the technologies Babble provides An outside-of-the-box thinker with proven experience developing creative solutions to customers' out-of-the-ordinary problems Leadership skills with an empathetic approach - our success is based on our customers' success

What else looks good for this role:

Prior experience in Account Management, Sales, and/or Marketing in a cloud-technology Bachelor's Degree (preferred but not necessary) Experience using CRM platforms such as HubSpot, Sales Force, Gong, etc. Excellent communication and interpersonal skills. Ability to analyze data and make strategic decisions. Proficiency in CRM software and Microsoft Office Suite. Ability to prioritise, adapt and organise time aligned with projects and deadlines Goal and target driven

Qualifications

Minimum of 1 years of experience in account management or a related role. Proven experience of managing and growing client accounts.

Additional Information

Why work for Babble?

Risk cover; covering Life Cover, Critical Illness Cover, funeral benefits and some Disability benefits 22 days holiday Balance PLUS UK Bank Holidays - with increased annual leave based on length of service 5% allowance based on basic salary that can be towards Medical Aid. We work a 9-day fortnight - every other Friday off. UPS provided to assist with load shedding (2-4hrs power for a laptop) Babble issued laptop Annual Company Celebrations

Home-Working Policy

Your location will be home based, and you will require stable internet connection. It will be your responsibility to have a solution in place to mitigate loadshedding to ensure you are able to work your normal shifts effectively, working from a public space is not deemed a acceptable solution. As a home worker we expect you to have a suitable work set up, desk and a chair in a quiet space.

The recruitment journey

We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teams and possibly a follow up interview and competency testing depending on the role requirements.


Direct Candidates Only


Babble | Leading UK Cloud Solutions Provider