Job Description

Role Purpose

To provide specialist financial advice and provide excellent service in order to retain current clients and secure new business in support of the business strategy.

Financial:

• Ensure new business targets are met by generating leads and securing new business.
• Ensure retention targets are met.
• Strive to achieve the agreed income budget for book of business.
• Ensure and contribute to minimization of expenses.
• Support and further the growth strategy of the group.

Client:

• Ensure that all stakeholder (e.g. clients, underwriters, insurers) communication is accurate, timeous, professional and relevant.
• Build and maintain mutually beneficial relationships with internal and external stakeholders.
• Ensure and contribute to achieving and exceeding own and company required client satisfaction targets by delivering an excellent client service experience.

Business processes:

• Provide professional and tailored insurance advice to clients that adhere to the companys quality standard and broader regulatory frameworks and keep a detailed and accurate record of advice.
• Apply expert business knowledge to understand the clients operations and compile a risk profile of the clients business.
• Perform a comprehensive analysis of the clients current portfolio and analyse current cover.
• Provide advice on the need to obtain updated valuations on all assets.
• To provide a timely professional service when obtaining quotes and conducting market exercises and comparative analysis.
• Compile and deliver presentations of services that adequately address and mitigate risks and add value to the clients portfolio.
• Provide support and advice throughout claims process until finalisation.
• Act as liaison between client and insurer to facilitate the transfer of documents and information.
• Follow and ensure adherence to underwriting processes for new business, endorsements, cancellations etc.
• Engage in clear, complete and timely communication regarding underwriting support required from underwriting support team.
• Remain informed regarding movements on client portfolio and act proactively to solve any issues or problems.
• Action age analysis to ensure continued cover.
• File all relevant documentation electronically and in hard copy.
• Contribute towards and ensure continuous improvement in own and team performance.
• Adhere to company mandates.
• Report any suspected fraud, misrepresentation and/or dishonesty.
• Keep accurate record of own activities.

Learning and growth:

• Live the RBS Way by committing to organisational value.
• Ensure continuous professional and self-development.
• Keep abreast of features, benefits and ratings of insurance products available on the market.
• Share information and knowledge with the team.

Minimum qualifications and skills:

• RE5.
• FAIS Compliant.
• Excellent communication skills (verbal and written).
• Excellent client services skills.
• Excellent sales skills.
• Driven and self-motivated.
• Valid drivers license and own reliable transport.

Minimum Experience:

• 3-5 years experience in commercial lines short-term insurance in a client facing role.

RBS Insurance Brokers