Job Description

Account Manager
Location: Salt River, Cape Town

Our client is an events agency offering full event production, event logistics, licensing, hospitality, conceptualization and destination management.

COMPANY POLICY

• Maintain and improve on brand perception when called upon to do so in both private and professional capacity
• Interact with the companys social media presence as often as required, including reshares and post likes
• Answer all phone calls with the standard company greeting (landline and mobile)
• Do your best to improve on your colleagues reputation in the industry
• Report any helpful or harmful knowledge relating to the company directly to the GM as quickly as possible
• Always dress appropriately for impromptu client meetings
• Always act in the best interest of the company and never deviate from the companys core values and brand principles
• Take ownership and accountability for tasks, roles and responsibilities assigned to you
• Manage team project workflow, productivity & deadlines
• To upskill the team, where applicable and possible at all times
• To monitor brand alignment, projects and campaigns with & for the team

JOB DESCRIPTION

Sales

• Positively contribute towards the communications in the sales-to-event process
• Actively contribute towards the company hitlist and pipeline with appropriate strategy
• Pair well with all/any team members on events/projects
• Providing meaningful feedback to the sales lead after every event/project
• Positively assist planning teams to best reach event success in every client touchpoint
• Visit events on a regular basis to ensure standard of execution is achieved
• Constantly upskill yourself with the intention of becoming the best in your field
• Continue to nurture, maintain & grow your current client profiles & accounts
• Be available to collaborate with any team member on an event, if called upon to do so
• Maintaining the schedules minimum margins required on projects and events unless specific

approval given

• Maintain & nurture your client list, including frequent client check in's, coffee meetings and emails
• Contribute to & assist other team members with their Client Accounts where necessary
• Actively try to grow your account portfolio
• Constantly seek opportunities for cross-selling within key account clients, additional departments /

locations

• Always be well prepared for internal and external meetings

Trends

• Inspire each team member to achieve max innovation and positive disruption potential
• Manage & optimize each client facing proposal to the companys standards and expectations
• Perform post-mortem on all events with intention to always do better
• Finger on the pulse regarding current trends, locally & globally
• Perform regular internal communication training and/or workshops to your team

Analytical

• Nurture growth strategies within your portfolio of clients
• Positively contribute and analyze what can drive revenue through client and/or marketing campaigns
• Be mindful of budget at all times
• Strive towards proactive real time responses
• Use data & analytics to pivot client strategies if necessary
• Track correct data on TMEtric for future reporting, account, departmental and self growth

Creative

• Produce & implement new ideas, content, campaigns & initiatives once approved
• Brainstorm creative ideas & collaborate with the team on projects and campaigns
• Shape brand alignment and ensure ongoing projects and comm's are brand appropriate
• Contribute to creative vision & cohesion (internal & external)
• Ensure visuals, messaging, design, ideas are on point & brand aligned
• Pitch ideas & possible initiatives to EXCO / MANCO

Reporting

• Report on account growth, sales / revenue for your key accounts
• Stay abreast of external influences that could directly or indirectly affect your clients or industries
• Create strategies / reports on key account clients planning schedules and anticipate their upcoming

events / campaigns

Company Events

• Conduct regular site visits and client meetings to ensure smooth event and client services are

maintained

• Use mediums available to attract new sales (where possible) to hand over to the sales lead
• Provide meaningful feedback to the necessary teams post projects
• Coordinate events on a regular basis to ensure standard of execution is achieved
• Strong time management skills, being able to quote within a 4 hour turnaround or 24hr turnaround

time depending on the scale of the event

• Know & understand suppliers & the offerings as well as being able to negotiate rates
• Ensuring the company's payment terms are upheld & that clients settle their invoices before or by the date

that they are due

• Manage your project team of staff, giving full briefs

Account / Client Management

• Liaise with clients on all needs & wants of the event
• Being able to quote on all scales of events
• Building relationships with new & exciting clients & being able to maintain a working relationship

with both

• Manage more than one client account, event with multiple events per account
• Managed deadlines according to client expectation, this means managing the execution of suppliers

& team members

• Must be able to understand the need of the client & be available 24/7 for the client support on all

existing & new clients

• Ensure that quotes are within client budget
• Assist the client with vision of the event they would like to host & being able to think of the event

aspects needed for all events

• Follow up with the clients on quotes to ensure the quotes are confirmed timeously
• Willing to travel with short notification for all account holding events
• Ensure that site visits are done when necessary before quoting
• Being able to communicate effectively with the logistics team & ensure that all details, such as

delivery dates, times & locations are correct

• Coordinate suppliers, handle client queries & troubleshoot on the day of the event to ensure that all

runs smoothly and to budget

• Understand the client brand & advice according to the brand guidelines of the event and client
• Expectations

Experiential Team Management

• Manage the greater Experiential Team on a day to day basis
• Ensure that the Experiential Team is functioning at optimal level at all times, during all events and/or
• Projects

In the context of an events management company, an accounts manager has a critical role in managing the financial aspects of the business. Their responsibilities involve various financial and administrative tasks to ensure the company's financial health and smooth operations. Here are the key roles and responsibilities of an accounts manager in an events management company:

Financial Management

• Budgeting: Develop and manage event budgets, ensuring expenses align with client expectations

and the company's financial goals.

• Cost Control: Monitor event-related expenses, identify cost-saving opportunities, and implement
• strategies to maximize profitability.

Client Billing and Invoicing

• Prepare Invoices: Create and send invoices to clients for event planning and management services.

Vendor Payments

• Vendor Management: Coordinate payments to event vendors, suppliers, and subcontractors via the

finance team.

• Negotiation: Negotiate favourable terms and pricing with vendors to control event costs in conjunction

with the finance team.

Financial Analysis

• Financial Forecasting: Provide financial projections and forecasts to assist with event planning and

strategic decision-making.

• Financial Analytics: Analyze financial data to identify trends and make recommendations for

improving financial performance.

Record Keeping

• Maintain Records: Keep organized financial records, including receipts, invoices, and contracts.
• Document Management: Manage and archive financial documents in accordance with legal and

industry requirements.

Financial Planning
Long-term Planning: Collaborate with the management team to develop financial strategies and
plans for the company's growth.

Policy Development:

• Financial Policies: Develop and maintain financial policies and procedures for the company.

Team Leadership and Training

• Supervision: If managing a team, provide leadership and direction to junior staff
• Training: Ensure staff members are well-informed about processes and policies.

Technology and Tools

• Software Utilization: Utilize accounting software and tools to streamline processes

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