Job Description

The Account Manager is responsible for understanding their clients business/brand, consumers, and industry/category. They manage all stakeholders, including internal teams, clients, and media partners. The role requires effective information sharing, expectation management, and accountability for the teams performance.:Their duties include creating campaigns (from media strategy, media plans, schedules etc.), monitoring clients' media performance, budget management, and measuring the success of media strategies through post campaign analysis.Key Responsibilities:

• Client Strategy Development: Develop and implement comprehensive strategies for assigned clients.
• Determining client needs by conducting in-person or electronic meetings to outline their goals.
• Campaign Oversight: Oversee client campaigns, identifying areas for improvement.
• Relationship Management: Create and maintain positive, long-term relationships with clients to build trust.
• Performance Reporting: Craft reports on client campaign performance on a monthly and quarterly basis.
• Quality Assurance: Ensure consistency in team outputs, including content, formatting, fonts, templates, language, and grammar.
• Client Liaison: Act as a point of contact for clients to address any management queries or concerns.
• Escalation Management: Know when to escalate issues to ensure clients have the best experience with our network and products.
• Industry Awareness: Stay abreast of industry and media/marketing trends.
• Stakeholder Engagement: Build and foster strong relationships with media partners and stakeholders.

Requirements

• 2-3 years + experience in account management
• Excellent understanding of best practices, media strategy, and account management.

Location: Cape TownBrand: Full Circle MediaTime Type: Full timeContract Type: Permanent

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