Job Description

Position: Account Manager (Cape Town)Salary: Market relatedLocation: Cape TownJob type: PermanentIndustry: LaboratoryReference Number: CWR.AM(CT).MC.16052024COMPANY DESCRIPTION:Our client is an independent, SANAS accredited testing laboratory. They are an authoritative provider of a comprehensive range of chemical and microbiological analyses and related services to the food and non-food industries. They are looking for an Account Manager to join their Cape Town team.JOB DESCRIPTION:

• Responsible for all new business sales activities, from lead generation to closing sales
• Together with the Client Relationship Manager develops and implements a Sales and Marketing plan which will meet the goals of expanding the customer base
• Be a brand ambassador and maintain the company image
• Managing new client relationships from prospecting to account management
• Thorough understanding of all chemical and microbiological analyses carried out by the company

MAIN DUTIES & RESPONSIBILITIES:Client Relationship

• Targeting new business based on monthly market segments.
• Targeting new business based on industry changes, updates, and historical norms
• Quotations for new clients
• Assisting clients with the completion of new client forms
• Assisting new clients with Finance information for Company procedures and policies
• Confirmation with new clients, sample loggers, and laboratory for POs before logging and lab releasing of results. Resolving outstanding queries
• Follow up with all new clients regarding their first-time interactions with the Company
• Resolving any queries if complaints are raised
• Resolving all queries and customer complaints for new clients
• Monthly follow up meetings with all new clients
• Reports to be populated for new VIP clients and to be discussed with senior representatives in monthly external meetings

Sales Management

• Sales of all laboratory services
• Develops a market-segmented database of leads/prospective clients
• Develop a market-segmented database of existing clients
• Stay abreast of latest industry developments
• Gain understanding of pricing and quotation system and LIMS
• Feedback to Managing Director and Senior managers on all matters affecting the department
• Optimizing efficiency and systems

Customer Service

• Sell consultatively to prospective clients and existing clients
• Assist and guide new clients with the requirements of the account opening process and filling the request form to commence with analysis without delay
• Providing technical support to clients and facilitating their understanding of analyses
• Build strong lasting relationships with customers, always going the extra mile

Ad Hoc

• Complete all reports on the sales drives as requested for various ad hoc markets targeted
• Perform any other reasonable tasks as requested by management from time to time

EDUCATIONAL REQUIREMENTS:

• Matric
• N. Diploma in Sales and Marketing
• BTech in Microbiology / Chemistry / Food Technology / Biotechnology

EXPERIENCE AND SKILLS REQUIRED:

• 5 Years experience including sales and laboratory work
• Extensive technical sales experience (micro and chemical)
• Food manufacturing knowledge will be an advantage
• Customer-centric attitude
• Excellent interpersonal communication skills
• Target driven
• Ability to adapt to diverse situations and settings with ease
• Confident, personable demeanour
• Flexible and innovative approach to work
• Leadership and people management skills
• Excellent problem-solving abilities
• Strong organisational abilities
• Detail orientated
• Strong ability to work in a team
• Computer literate - MS Office Suite

TO APPLY FOR THE POSITION, PLEASE FOLLOW THE LINK BELOW:https://www.careers-page.com/the-globevest-group-2/job/L395Y9WVPOPIABy Submitting your CV, you confirm that: * We may retain your personal information in our database for future matching.

• We may contact you when suitable opportunities arise.
• The information you have provided to us is true, correct and up to date.

We endeavour to reply to each and every application, however, should you not hear back from us within 14 days please consider your application unsuccessful.

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