Job Description

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding peoples varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionA healthier future. Its what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.
Creating a world where we all have more time with the people we love.
Thats what makes us Roche.The OpportunityRoche Diagnostics is seeking an Account Manager based either in Gauteng or the Western Cape with commercial experience in the Pharmaceutical / Diagnostic / Medical industry. The role will involve developing account and portfolio strategies, identifying and securing sales opportunities, building relationships with key executive decision makers in customers to grow Roche market share. While the focus is on Gauteng/ Western Cape, the role will involve travel to other provinces.Key ChallengesStakeholder Engagement and Management

• To build customer relationships by participating in Roche and industry events, identifying and engaging with executive decision makers, understanding market trends and provide feedback and input as required
• To create and maintain the customer account mapping by identifying stakeholders, preparing a profile on the formal and informal decision makers and create an organogram of the account as required
• To identify sales data trends at portfolio level by extracting the sales data, undertaking the analysis, identifying trends and variances and engaging with this information and providing reasons monthly
• Understanding the customer needs and wants
• To maintain effective internal relationships by engaging with relevant individuals and departments, influencing alignment and mobilisation towards key account and portfolio strategies, providing information and feedback and addressing any queries as required
• To maintain relevant product, industry and sector knowledge by engaging with the market players including but not limited to competitors and customers, analysing information and activities, identifying issues and trends and providing feedback to the relevant individuals or departments as required

Account Management

• To implement the account and portfolio strategy by understanding customer requirements, collaborating with marketing, implementing strategies in market segments and securing new clients and/or expanding footprint in existing clients as required
• To identify sales opportunities by engaging with customers to understand new product or opportunities, analysing the opportunity, developing proposals and presenting to customers monthly and as required
• To implement campaigns by engaging with Product Managers, engaging with customers and running campaign events as required
• To respond to sales related queries by understanding the issue, sourcing the appropriate feedback and providing feedback to clients as required
• To report on sales performance by understanding KPIs, analyzing sales data daily, identifying trends and patterns, providing feedback on performance, monitoring and achieving profitability and drafting reports monthly and as required
• To achieve sales targets by managing sales opportunities, loading onto the CRM system, engaging with customers, preparing and presenting proposals, securing deals, monitoring customer satisfaction in implementation, identifying risks and implementing corrective action daily
• To administer the sales process by loading all sales information into the CRM system, updating information, tracking pipeline progress, identifying areas of risk and opportunity and implementing appropriate actions daily

SHE

• Comply with SHE rules, standards, regulations set out by Group SHE as well as local affiliate.
• Participate and complete all assigned SHE training.

A full job description will be made available to candidates invited to the interview process.You, as an ideal candidate, will have the following skills, experience and education:Required Qualification

• NQF 7 in Medical science or similar is required.

Required Experience

• At least 3-5 years experience in a commercial role in the medical industry. Preferably with experience in Histology and/or Sequencing.

In the absence of relevant qualifications, experience in the relevant field and at the relevant level will be considered.Recommended Skills & Abilities :

• Relationship management
• Teamwork and collaboration
• Accountability
• Adaptability
• Communication (verbal and written)
• Decision making
• Inspiring and influencing
• Resilience
• Self-management and maturity

Physical requirements : Ability to travel nationally and internationallyWho we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, weve become one of the worlds leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.Roche has played a pioneering role in healthcare as an innovator of products and services for the early detection, prevention, diagnosis and treatment of diseases. The company has operated in South Africa since 1947.The local office of Roche Diagnostics is based in Midrand, Johannesburg and it has offices throughout Southern Africa and Sub-Sahara Africa. We employ over 180 employees in our Diagnostics division.Roche is an Equal Opportunity Employer.

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