Job Description

Account Manager IIIAre you a results-oriented marketing strategist who enjoys driving sales growth?Would you enjoy being part of a team that is driving successful sales processes?About our TeamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.About the RoleThe Renewal Account Manager is responsible for managing and growing relationships with government clients in South Africa, ensuring the renewal of their subscriptions to LexisNexis products and services. The role involves understanding client needs, identifying opportunities for upselling and cross-selling, and ensuring a high level of client satisfaction.Responsibilities

• Act as primary point of contact for government clients in South Africa, building relationships and understanding their business needs.

• Proactively manage the renewal process for client subscriptions, ensuring timely renewals and minimal churn

• Collaborate with sales, marketing, and product teams to identify upsell and cross-sell opportunities within existing accounts.

• Conduct regular account reviews to assess client satisfaction, usage patterns, and potential expansion opportunities.

• Provide product demonstrations and training to clients as needed.

• Track and report on key account metrics, such as renewal rates, revenue growth, and client satisfaction scores.

• Stay informed about industry trends and offerings to provide clients with valuable insights and recommendations.

Requirements

• Maintain accurate records of client interactions and sales activities using CRM software or similar tools.

• Possess excellent communication and negotiation skills to build and maintain client relationships.

• Possess extensive experience in account management, ideally within a B2B setting.

• Be able to collaborate with cross-functional teams to deliver exceptional customer service and support.

• Be able to collaborate with cross-functional teams to ensure client satisfaction and retention. Possess a strategic mindset to identify opportunities for account growth and upselling.

Work in a way that works for you.We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working for youWe know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Medical Aid Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover) Modern family benefits, including adoption and surrogacy Study LeaveAbout the BusinessLexisNexis Legal & Professionalxc2xae provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexisxc2xae and Nexisxc2xae services.LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1-855-833-5120.Please read our .

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