Job Description

Job Summary Responsible for driving sustainable profitable sales and market share growth by identifying the customer needs and opportunities, establishing solid customer relationship, leading, coordinating and reporting IFF activities and promoting relevant solutions aligned with corporate strategy. For a defined territory, category, coordinated or global account:
Ensure financial targets are met and business performance is constantly monitored and reported; develop and maintain sustainable relationships with internal and external customers; prepare account plan and report relevant market information; collaborate with internal departments to explore innovations and new concepts related to customersxe2x80x99 products and on-going projects; monitor market development in terms of competitors, products, and trends; partner with operation team to ensure customer satisfaction in terms of service, quality, and supply.Responsibilities/Description xe2x80xa2 Understand specific market and customer ecosystem including activities, strategies, brands, markets, consumers via different sources xe2x80xa2 Develop multi-level cross-functional customer relationships with key customer decision makers/influencers xe2x80xa2 Contribute/lead commercial negotiation(e.g., core listing, annual pricing, payment terms, rebates/cost savings agreements, supply contracts) xe2x80xa2 Maximize potential advantage to IFF while delivering optimal solutions to customer (GP improvement, catalogue optimization, complexity reduction, etc.) xe2x80xa2 Ensure customer supply chain requirements, processes and KPIs are well communicated to IFF Operations to ensure we meet customer needs xe2x80xa2 Understand customer regulatory requirements/changes and update data to GRA and input to project management system xe2x80xa2 Acts as the main customer point of contact in all matters xe2x80xa2 Demonstrate IFF Culture Principles and live our values xe2x80xa2 Manage and/or mentor junior team members/peers, and onboard and coach new team members xe2x80xa2 Influencing stakeholders to align on shared objectives xe2x80xa2 Lead projects through effective communication, and collaboration with key external and internal stakeholders(CI/Marketing/Creative Teams/formulation etc.) xe2x80xa2 Ensure objectives are aligned to the business and personal development plans are in place xe2x80xa2 Proactively solicit and give feedback to nurture high performing teams xe2x80xa2 Demonstrate leadership courage by challenging the status quo and holding self and others accountable to always doing the right things xe2x80xa2 Develop commercial strategy for allocated customer portfolio xe2x80xa2 Build and execute account plans successfully xe2x80xa2 Responsible for setting clear commercial targets (Sales/GP/New Win/Grow Market share) with the manager / Achieve new wins / grow market / market share aligned with account strategic plan xe2x80xa2 Define and suggest the required account resources, investment, and relevant service model to support the account xe2x80xa2 Effectively communicate the account plans with stakeholders including internal and external team members xe2x80xa2 Review/update the progress of account plans versus KPI targets xe2x80xa2 Ensure accurate monthly sales forecast to allow for effective operations planning and financial analysis xe2x80xa2 Conduct retrospective reviews on projects wins and losses xe2x80xa2 Review brief and ensure all objectives and parameters are clear xe2x80xa2 Influence customer brief definition to IFFxe2x80x99s advantage xe2x80xa2 Organize a formal commercial kick off with relevant stakeholders and finalize action plan, objectives & timelines with clear deliverables and key milestones and update Project Management System xe2x80xa2 Liaise with Global/Regional/Category stakeholders on overall plan, strategy, and deliverables xe2x80xa2 Evaluate and decide on final submissions with Scent Design Group and Creative teams xe2x80xa2 Effectively promote the most appropriate IFF product solutions / portfolio aligned with the brief xe2x80xa2 Generate proposal/price aligned with category margin guidelines or pricing officer xe2x80xa2 Prepare presentation materials and staging submissions with stakeholders that maximizes IFF commercial advantage and resources xe2x80xa2 Monitor and ensure cost-to-serve of projects adhere to guidelines xe2x80xa2 Communicate project results and conduct retrospective reviews on projects wins and losses xe2x80xa2 Update Project management system and issue adoption report in a timely manner xe2x80xa2 Manage volumes/timing expectations and liaise with Operations to ensure supply chain readiness xe2x80xa2 Defend and grow accounts whilst actively scouting for new customers, transforming leads into profitable business opportunities xe2x80xa2 Accurately forecast and update sales forecast tool (SFT) to capture performance vs budget, business risk & opportunities, new wins xe2x80xa2 Monitor & Provide Account sales performance (monthly / quarterly / annually) and provide strategic project updates to Manager xe2x80xa2 Implement price increase in line with country/region strategy xe2x80xa2 Lead internal and external teams to win projects Requirements Experience: xe2x80xa2 Approximately 3-5 years of experience in sales, sales service, product development, or marketing preferably fragrance, cosmetics, FMCG, flavors, chemical or ingredients industries xe2x80xa2 Strong track record at a similar level with a passion to succeed in commercial Skills: xe2x80xa2 Customer centric with B2B management experience xe2x80xa2 Analytical with the ability to deal with financial concepts/processes(pricing/margin/forecasting) xe2x80xa2 Strong interests in product development, consumers, and market understanding(Marketing/R&D/CI) xe2x80xa2 Sound fragrance knowledge and olfactive skills or skin care and biochemistry knowledge, where applicable xe2x80xa2 Creative and innovative thinking xe2x80xa2 Project management with effective collaboration and orchestration skills xe2x80xa2 Strong communication, presentation, storytelling, and negotiation skills xe2x80xa2 Understanding of digital marketing and ecommerce environment xe2x80xa2 Effective business English with a global mindset and ability to work with different cultures xe2x80xa2 Digital savvy with an ability to leverage online resources xe2x80xa2 Ability to gather and leverage competitive market intelligence Training / Certifications xe2x80xa2 Essential: Bachelorxe2x80x99s degree xe2x80xa2 Preferred: Concentration in Business, Marketing, Chemistry, or Biology / Arts & Fashion Master's DegreeWe are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.Visit to learn more

International Flavors & Fragrances