Job Description

A leader in the ICT services sector is looking for an Account Manager within their Sales Department to join their team.The Account Manager will be responsible for a portfolio of clients and will assist to grow the company by finding leads, closing sales, supporting existing clients, formulating sales strategies, and communicating product value to clients.
They must manage existing and new customers, and ensure that the company focuses on delivering world class service, control the profit and loss of their account portfolio and ensure customer alignment on a senior level.
This role is a largely client-facing role which requires the Account Manager to work on both strategic long term and short-term plans and projects. They will need to build strong relationships with clients on various levels as well as acquire thorough knowledge about their business.Duties will include but not be limited to:

• Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of the company's solutions according to customer needs
• Be the primary point of contact and build long-term relationships with customers, responsible for effective client communication and conflict resolution
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Ensure the timely and successful delivery of the company's solutions according to customer needs and objectives
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Collecting and analysing data to learn more about customer behaviour. Analysing marketing trends and predictions and researching market conditions to develop sales goals and marketing strategies
• Demonstrate value through solution selling practices to solve customer pain points. Help develop initiatives to increase customer satisfaction and retention
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Demonstrated competency in determining and analysing customer needs and recommending solutions in a competitive sales environment
• Identifies opportunities to grow business with existing clients. Develops new business by analysing account potential; initiating, developing, and closing sales; recommending new applications and sales strategies

Requirements:

• Bachelors degree in information technology, marketing, business, or other related fields
• Five to eight years working experience as an Account Manager
• IT / Software or Contact Centre / CX industry experience
• Have a good understanding of Business processes
• Having a keen eye for detail and an understanding of budgetary constraints
• Fluency of digital platforms
• The ability to work under pressure
• Strong interpersonal skills. Must be able to negotiate and problem-solve
• Knowledge of current marketing and advertising trends and best practices
• Strong leadership and decision-making skills
• Demonstrable business acumen and a deep understanding of business sales processes
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the
• organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Natural relationship builder with integrity, reliability and maturity

For more information please contact:Jade Gounden

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