Job Description

Duties will include but not be limited to:

• Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of the company's solutions according to customer needs
• Be the primary point of contact and build long-term relationships with customers, responsible for effective client communication and conflict resolution
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Ensure the timely and successful delivery of the company's solutions according to customer needs and objectives
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Collecting and analysing data to learn more about customer behaviour. Analysing marketing trends and predictions and researching market conditions to develop sales goals and marketing strategies
• Demonstrate value through solution selling practices to solve customer pain points. Help develop initiatives to increase customer satisfaction and retention
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Demonstrated competency in determining and analysing customer needs and recommending solutions in a competitive sales environment
• Identifies opportunities to grow business with existing clients. Develops new business by analysing account potential; initiating, developing, and closing sales; recommending new applications and sales strategies

• Bachelors degree in information technology, marketing, business, or other related fields
• Five to eight years working experience as an Account Manager
• IT / Software or Contact Centre / CX industry experience
• Have a good understanding of Business processes
• Having a keen eye for detail and an understanding of budgetary constraints
• Fluency of digital platforms
• The ability to work under pressure
• Strong interpersonal skills. Must be able to negotiate and problem-solve
• Knowledge of current marketing and advertising trends and best practices
• Strong leadership and decision-making skills
• Demonstrable business acumen and a deep understanding of business sales processes
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the
• organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Natural relationship builder with integrity, reliability and maturity

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