Account Manager User Training & Support

Cape Town, Western Cape, South Africa

Client based in Northern Suburbs Bellville is looking to hire an Account Manager User Training & Support.Primary Duties:

Visit clients daily to ensure user satisfaction
Provide one on one training with end users, onsite at their premises
Ensure that all users are expertly trained
Expertly onboard new clients
Ensure that all users are on the latest versions
Expedite the resolution of customer problems and complaints to ensure client satisfaction
Analyse and report on market potential, track user progress and provide regular status reports
Provide detailed progress reports on training activity, goals, customer needs and problems
Keep internal management systems up to date
Perform frequent health checks on customer databases and report any red flags and solutions to customers

Requirements:

Be able to work independently and without supervision
Be trainable and be able to train others
Have own reliable transport
Have Motor Dealership or workshop experience
Have a deep desire to help others
Must be vibrant, enthusiastic and highly motivated
Must possess exceptional organizational skills
Be able to work under pressure
Be able to meet with business owners and accountants to discuss sensitive and complex matters
Have a deep love for quality process flows
Enjoy meeting new people and present a happy yet professional demeanor
Be well-groomed
Have quality VDSL or Fibre internet connection (NO LTE)
Willing to travel to other provinces when required.

Benefits & Hours of work:

Should you not hear from us within FIVE working days please accept your application was unsuccessful

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