Job Description

DescriptionCompliance management

• Ensure compliance and adherence to all the surveys on Rex, Links and tracking as per deadline
• Ensure visibility at all times on compliance adherence and flagging variances in advance for corrective action to the executing team and informing the Stakeholders
• Work closely with the OI team and National Operations Manager to ensure our adherence is over 95% at all times in all campaigns and projects
• Ensure the share of shelf and In House Share report is checked weekly and the detail analyzed. flagging variances for corrective action to the executing team and informing the Stakeholders
• Ensure timely tracking by pulling reports from rex directly for timely resolution and feedback to National Operations Manager
• Ensure the PC and RHM audits are completed (as per call diary) checked weekly and the detail analyzed. Flagging deviations / variance for corrective action to the executing team and informing the Stakeholders
• Ensure effective and efficient leave management xe2x80x93 that leave planners are in place without compromising coverage xe2x80x93 relievers are well informed and corresponding CRS applications have been made. This will also include family responsibility, sick leave, and unpaid leave. Flagging deviations / variance for corrective action to the team and informing the Stakeholders. This will be a monthly report
• Put in place corrective actions xe2x80x93 while liaising with Line managers and HR to ensure corrective action to non-compliance is done timely
• Assist with putting in place corrective action reports for RM for all issues raised by client during their store visits as shared by line managers within 72 hours of matters being raised either by mail or Whatsapp groups
• Review call diaries for RHMs and PCs and check for any gaps or areas of improvements for time spent instore, frequency and effective route planning

Onboarding and Off Boarding Employees

• To ensure effective and efficient management of all new and exiting employees
• To ensure allocation/ collection of all new and existing employeexe2x80x99s assets
• To ensure reconciliation and reporting for all new and existing employees xe2x80x93 with HR and OI teams for commissions and salary payments
• Ensure all software and hardware allocation/ recall / deactivation to employees is completed timely xe2x80x93 including but not limited to: Rex , CRS , Laptops, devices , Cash cards , trackers, e-mail groups, whatsapp groups etc
• Send a weekly report on new joiners and exists for the business
• Work closely with all parties to ensure close out and successful onboarding and off boarding xe2x80x93 including but not limited to: Line managers, HR , OI , IT , Finance etc

Shared services SupportSpecial & Ad hoc project managementTalent Acquisition liaison

• Ensure all interviews are scheduled within the agreed timeframe by internal stakeholder

Requirements

• Organizational Commitment Teamwork
• Collaboration
• Relationship building
• Sense of urgency
• Agility
• Performance and results driven
• Resilience & stress management
• Service Excellence
• Analysis & problem solving
• Quality and detail orientation
• Self-starter

Work LevelSkilledTypePermanentSalaryMarket RelatedEE PositionNoLocationJHB North

Smollan