Job Description

Requirements:

• Diploma or similar tertiary qualification (Required).
• Minimum of 5 years' experience in Customer Service, ideally in the Pharmaceutical / Veterinary industry (Beneficial).
• Unendorsed Driverxe2x80x99s License and own transport (Required).
• Must be a South African Citizen with a valid South African identity document.
• Fluent in English and Afrikaans (speak, read, and write).
• Exceptional computer literacy, highly proficient in Microsoft Office, email, and internet. Must be comfortable with and keep up to date with technology.
• Excellent written and verbal communication skills, including drafting business correspondence and communicating at a high level with customers and suppliers.
• Must love animals, enjoy working with people, and have a passion for customer service.

Responsibilities and expectations but not limited to:

• Develop and maintain solid, trusting relationships with clients.
• Handle customer orders, complaints, and queries with patience and compassion.
• Order from suppliers and source products as needed.
• Perform office administration tasks, including filing, debt collection, and credit checks.
• Prioritize and manage multiple tasks or projects simultaneously.
• Field incoming calls, chats, and emails, returning voicemails promptly.
• Identify customer needs and provide accurate information and solutions.
• Direct callers to appropriate departments when necessary.
• Generate sales leads and forward them to the branch manager.
• Build professional relationships with customers through excellent service.
• Follow up on customer queries and complaints.
• Collaborate with teams across departments to ensure customer satisfaction.
• Always adhere to company communication policies and procedures.
• Perform tasks with customer satisfaction as a priority.
• Assist sales reps with client-related tasks.
• Strategically plan to improve client outcomes.
• Collaborate with management to maximize profit through up-selling or cross-selling.
• Plan and present reports on client progress, goals, and initiatives.
• Meet all client deliverables within proposed timelines.
• Analyse client data for improved customer relationship management.

Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.

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