Administration Support Agent To Be Based In Durban
Job Description
Job Summary A reputable Vehicle Tracking company is currently recruiting an Administration Support Agent to be based at the Durban Branch, KwaZulu Natal. The successful candidate will be responsible for data capturing, scheduling appointments, acting as the point of contact for Clients, providing administrative support, and managing their queries. Responsibilities: Marketing of EKS Vehicle Tracking to both existing and prospective clients. Maintaining relationships with our various partners. Contract administration, feedback, and daily statistical reporting. Ensure that Customer Service standards are maintained. Providing service within the region as well as other departments/regions/staff within EKS Secure Technologies. Following up on leads/queries and meeting or exceeding targets Scheduling fitments of EKS Secure Technologies units and liaising with Technicians for appointments. Monitoring effective utilization of EKS Secure Technologies technicians. Outsourcing of work to Fitment centers. Maintaining local and regional scheduling relationships. Management of potential cancellations. Taking ownership of all queries received and calls taken and assisting the client within our SLAs, Qualifications, Skills, and Experience. Requirements: Matric with at least 2 years of Contact Centre experience and computer literacy. Bilingual (Must be fluent in isiZulu/Xhosa, Northern/Southern Sotho, English, Afrikaans). Excellent time management Closing date: 28/06/2024
Job Mail
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1323376
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationUmhlanga, KwaZulu-Natal, South Africa
-
EducationNot mentioned