Job Description

Location: Cape TownPurpose of the JobTo provide administrative, marketing, reporting and support to the team on forecasting, supply monitoring, customer queries and communication to customers, customer account management co-ordination, pricing management and general business support duties for the Reseller team to contribute to the profitability of the businessGrade: GHWho You AreYou are a good communicator
You are able to build relationships with stakeholders
You have the ability to work under pressure
You are organized and task orientated
You have a reputation for integrity and reliability
You can successfully hold crucial conversations
You have a high sense of service orientation
You have sound interpersonal skills
You execute tasks efficiently and at paceWhat You'll Have Done BeforeBaseline:

• NQF Level 4 (Grade 12) with Mathematics & Science
• 2 years in Fuels Outbound Planning

• Knowledge of Transport/Operations/Fuels Distribution.

• Intermediate to Advanced MS Excel skills.

• SAP and SAP CRM Skills

Exciting Challenges You Might FaceCollaborate with various stakeholders [internal and external] to ensure that accurate data is timeously recorded. Provide support to key stakeholders and contribute to the delivery enquiry of Sales plans Maintaining and updating Customer Master database.Offer support to Customers and Depot`sWhat You'll Be DoingPlanning and Scheduling Management

• Provide support to ensure the smooth delivery of business operations through registering customers requirements, amend orders, process amendments and evaluates the desirability for scheduling changes.

• Coordinate long distance deliveries and gather daily dip readings.

Data Accuracy

• Maintain Customer related data to ensure accurate planning.

• Manage, monitor and provide support on systems and tools

Customer and Service Provider Interface

• Liaise and interact with all key stakeholders, customers, service providers/ contractors by following up on business processes & deliverables and providing feedback to resolve/support to ensure that deadlines are adhered to as per agreed SLA's.

• Handle all queries (internal and external) including troubleshooting with mitigative steps taken with continuous focus on customer centricity

Job Advert Closing Date: All job adverts close five days after date postedEngen's approved Employment Equity plans and targets will be considered as part of the recruitment process.We welcome applications from people with disabilities. Let us know how we can accommodate you to participate in the recruitment process.Important Information: * The appointment will be made in line with Engen's Employment Equity Strategy.

• All applications must be submitted to the contact person/ numbers provided & in the manner requested.
• If not submitted by the closing date, your application will automatically not be considered.
• Engen does not guarantee that you will be called for an interview or appointed by virtue of your application.
• Engen reserves the right not to make an appointment.

Engen Petroleum