Job Description

JOB TITLE: Administrative AssistantAREA: Waterkloof PretoriaINDUSTRY: InsuranceSalary / CTC: R 16 000 - R 18 000Report to: BrokerJob Summary:Our Client is seeking a dynamic individual to join the team as an Administrative Assistant. The Administrative Assistant for the Insurance Broker provides vital support to the insurance brokerage office by handling administrative and clerical tasks. This role ensures the smooth operation of the office, allowing insurance brokers to focus on client relationships and sales. The ideal candidate is organised, detail-oriented, and possesses strong communication skills.Key Responsibilities

• Administrative Support: Assist insurance brokers with daily administrative tasks, including managing schedules, setting appointments, and coordinating meetings.
• Client Interaction: Serve as the first point of contact for clients, answering phone calls, responding to emails, and providing information as needed.
• Documentation: Prepare, manage, and file insurance documents and client records, ensuring all information is up-to-date and accurately maintained.
• Data Entry: Enter and update client information in the company database, ensuring accuracy and confidentiality.
• Correspondence: Draft, proofread, and send out correspondence, including emails, letters, and reports.
• Office Management: Maintain office supplies, manage inventory, and ensure the office environment is tidy and professional.
• Compliance: Assist in ensuring compliance with industry regulations by managing necessary paperwork and staying updated on relevant policies.
• Support for Marketing and Sales: Assist in the preparation of marketing materials and sales presentations, and support brokers in client acquisition and retention efforts.

• Educational Background: Matric and a business administration diploma would be beneficial
• Experience: Prior experience in an administrative role, preferably within the insurance or financial services industry.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with office management software.
• Communication Skills: Excellent verbal and written communication skills, with a professional and courteous demeanour.
• Organisational Skills: Strong organisational skills with the ability to multitask and manage time effectively.
• Attention to Detail: Keen attention to detail to ensure accuracy in documentation and data entry.
• Problem-Solving Abilities: Ability to think critically and solve problems independently.
• Team Player: Ability to work well within a team and support colleagues as needed.

• Insurance Knowledge: Basic understanding of insurance products and services.
• Customer Service Experience: Experience in a customer-facing role, with a focus on client satisfaction.

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