Job Description

Join our team



The team members in the clinic are dynamic, passionate, and always ready to offer the best customer experience. They take real pleasure in interacting with patients.



Here's the influence you'll have and what we'll accomplish together



The administrative associate will need to be able to perform various administrative tasks, ensure outstanding customer service to important executive patients, and work as a team to accomplish the service objectives.



Here's how



Welcome clients in a professional and pleasant manner



Answer internal calls



Bill clients



Balance and close the cash register at the end of the day



Confirm, modify, or cancel appointments



Work closely with the coordinator to ensure smooth operations



Answer client questions and ensure minimal waiting time between appointments



Responsible for opening and/or closing the clinic reception



Respond to incoming patient emails



Help with month-end reconciliation



Contribute to maintaining the aesthetics, supply, and cleanliness of the patient buffet by helping as needed



Replace different administrative positions as needed



Any other related tasks



Qualifications



You are the missing piece of the puzzle



Completed high school diploma



Minimum of one year of customer service experience required



Bilingualism (spoken and written) is essential



Basic knowledge of MS Office (Outlook, Excel, Word)



Attention to detail and thoroughness



Knowledge of medical terminology (an asset)



Politeness and courtesy



Quick execution and discretion



Respect for confidentiality



Diligence and punctuality



Good stress and priority management



Ability to handle multiple tasks simultaneously



Neat and professional presentation



Intermediate knowledge of English is required, because you will, on a regular basis, interact in English with external parties (clients, suppliers, candidates, external partners, etc.), interact in English with internal parties (colleagues, internal partners, stakeholders, etc.), as part of this position's main responsibilities, given its provincial scope.