Job Description

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Motus Hino Parow

currently holds a vacancy for an

Administrator:

Bookings

Reporting to the

Manager: Service,

the candidate in this position will be required to effectively load the Service Department and take care of all available productive hours and distribute them to Service Technicians

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Position Overview

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Specific Role Responsibilities

Ensure telephone is answered as per telephone standards Use current Standard Operating Procedures (SOP) strictly for appointment taking processes Ensure appointments are spread out for every ten to fifteen minutes to ensure effective customer satisfaction Update time bucket on a consistent basis with flat-rate to ensure all available productive time is used Monitor appointment rates on a daily and monthly basis, including carry-overs, repeat repairs, walk-ins, etc. Monitor no show rate, and keep record of reasons of no-shows Pre-print all repair orders for the following day Appointment Taking Delivery and control of Government and Subsidy vehicles Allocate time available for appointments, carry-overs and walk-ins Timeous reminders to customers for service daily Pre-printing of job cards daily Efficient checking of all job cards to ensure all paperwork as per SOP's are attached Booking and control of Special Campaign Recalls Recording of all job cards on and off site for easy access and record keeping Perform any other reasonable duties, which may be required
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Qualifications and Experience

A minimum of Grade 12 Computer literacy is essential Clear Credit and Criminal Record
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Skills and Personal Attributes

People Handling Skills Time-Management Must have excellent verbal communication skill * Empathy and honesty