Job Description

Address and resolve customer queries, performs account reconciliations account transactions prepares adjustments to rates accounts gathers, checks and maintains customer information, test new program changes/ enhancements in order to ensure the accounts and facilitate the timeous collection of revenue.Key Responsibility AreasProvide an information service to customers and undertakes research of correspondence.Reconcile projects accounts.Assists in testing changes to the computer system.Implement Council approval, special rebates, bulk reversals and write offs.Assume responsibility for rates clearance and housing suspensive sales accounts.Ensure that Council owned and government owned properties are properly coded on the valuation roll.Assume responsibility for models in revenue system, other software packages, reports extraction and preparation.Assume responsibility for new customer data and consolidated account creation.Recover debt on special category accounts.Ensure proper and accurate filing of all documentation and working papers for facilitating easy retrieval when required.
CompetenciesAttention to Detail.Problem Solving.Planning and organisingBusiness Processes.Data processing & Analysis.User Support.Communication.Client Orientation and customer Focus.Action Orientation.Change Readiness.Cognitive Ability.Team Orientation.
Essential RequirementsGrade 12 (NQF Level 4) or equivalent and a certificate in Financial Information Systems, or Accounting or Information Systems or any other related and equivalent certificate.3 Years relevant experience.Computer Literacy.
Preferred RequirementsTertiary qualification (NQF Level 6) in Financial Information Systems or Accounting or Information Systems or a related and equivalent qualification.4 Years relevant experience.
Housing Subsidy Yes
Leave Yes
Medical Aid Yes
Other Allowances N/A
Pension Fund Yes
Remuneration R264 549.62 - R343 387.13 Per Annum
13th Cheque Yes
Contact Name HC Finance
Contact Telephone 031 311 1623

eThekwini Municipality