Job Description

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About Us

Tsebo Facilities Solution is looking for Facilities Admin to provide administration, business support and Helpdesk Services



As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell

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Duties & Responsibilities

Generic Objectives

Log calls with 100% accuracy on the On Key system by ensuring the following: Log caller details / log fault details / log location details / categorise calls / prioritise calls to specific work type / assign calls / note all relevant details and comments Generate work orders and forward to the relevant departments / service providers Respond to callers within the defined response times and provide feedback on job progress Ensure calls are responded to, closed, or cancelled timeously, monitoring work order escalations. Follow up with the respective departments if work orders have not been responded to timeously Handle all calls in a polite and friendly manner. Handle difficult callers with respect and diplomacy. Escalate difficult callers to the Snr FM where necessary Inform the Snr FM of work orders not responded to within SLA response times as well as provide feedback and critical observation pertaining to the centralised Helpdesk functions Attend to Helpdesk system queries with system administrators

Promote good teamwork among colleagues.

Always answer calls in a cheerful, friendly manner Smile when you answer a call Never raise your voice and always offer to assist a caller Understand what it means to go the extra mile Always project a professional, friendly image and use professional terminology and never adopt an "over familiar" approach

Ad Hoc

Perform/carry out any other reasonable requests as stipulated by Management. This may include assisting in other Departments

ISO 9001; 14001 & 18001 - Quality, Environmental and Health & Safety Standards

Adhere to the TFS's Safety, Health, Environmental and Quality (SHEQ) Management System's Policies & Procedures of as applicable to this position

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Skills and Competencies

Good Communication Skills Initiative & Problem-Solving Skills Excellent Computer Skills Knowledge of equipment, materials and suppliers used in facilities management. A customer-oriented and professional attitude Outstanding communication skills and able to communicate with management Excellent organizational and time-management skills Problem solving and Analytical Skills Emotional Intelligence: ability to work with colleagues who have different ways of behaving and interacting. Resilience: ability to cope with setbacks. Ability to work unsupervised and within a team. Self-disciplined, motivated, energetic self -starter with an exemplary work ethos. Capability to interact with both internal and external customers at all levels. Ability to maintain confidentiality. Results focussed and professionalism Ability to multitask Ability to follow established procedures. Ability to work under pressure. Project a professional and competent image at all times when on duty. Customer centricity. Ability to deliver high quality and proactive service to internal customers Ability to effectively manage systems. Ability to use own initiative and to operate with no management support when required Must be an extrovert and be approachable at all levels in the working environment
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Qualifications

Grade 12 Matric 2 years' experience in a similar environmen * 35 Years experience with Facilities snd secretarial functions