Job Description

BE PART OF THE WORLDxe2x80x99S LARGEST LOGISTICS COMPANYDeutsche Post DHL Group is the worldxe2x80x99s leading logistics and mail company.Wexe2x80x99re one of the worldxe2x80x99s largest employers, operating in over 220 countries and territories. Wexe2x80x99re Europexe2x80x99s largest postal service, partner for eCommerce and pioneers in secure digital communication. Wexe2x80x99re number one in contract logistics and international express delivery, and a leader in the forwarding business.Join us and youxe2x80x99ll be working for a global company thatxe2x80x99s focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.And not just for our customers, but for every member of our Group too.At DHL Supply Chain South Africa, wexe2x80x99re looking forxe2x80xa6Administrator - Learning & Development (DSC Head Office)Role Outline:This role is pivotal in managing and supporting Human Resource Development activities, including Talent Acquisition, Learning and Development, and Transformation initiatives. You will provide essential administrative support to the Talent, Acquisition, Certified, L&D, and Transformation Lead, alongside Site HR, Mentors, Training Providers, and Learners. Additionally, you will assist with compliance matters related to B-BBEE COGP, Employment Equity, and the Skills Development Act.Key Responsibilities:

• Training Coordination:

o Oversee and facilitate the rollout of the CSCS Foundations Training program for all employees.o Support the coordination and implementation of the Supervisory Academy and certified Leadership Training programs.

• Project Management:

o Manage recruitment projects, acting as a liaison between learners, mentors, training providers, facilitators, and TETA to ensure successful project delivery from start to finish.

• Reporting and Compliance:

o Consolidate monthly training reports and maintain accurate records for TETA ATR, Employment Equity, and B-BBEE Skills Development scorecard reporting.o Ensure precise training records are maintained, updated frequently, and accurately reflect both paper and IT systems.

• Communication and Support:

o Facilitate communication with DCs and Site HR to ensure all training is recorded, submitted on time, and all relevant documentation is appropriately filed.o Manage the registration and support for Learnerships, Interns, and Graduates, assisting nominated employees throughout their qualifications or programs.

• Skills Development and Employment Equity Facilitation:

o Act as a secondary Skills Development Facilitator and National Equity Committee Secretary, ensuring compliance with the Act and supporting communication, reporting, and filing.o Assist with B-BBEE compliance, coordinating the completion and submission of the annual ATR and WSP, and managing TETA-related discretionary grant projects.

• Administrative Support:

o Handle administrative tasks such as requesting purchase orders, following up on supplier invoices, and coordinating training logistics, including booking rooms, arranging catering, and managing equipment needs.o Provide ongoing support for the full range of training activities, both internal and external, and assist in onboarding relevant training providers and suppliers.Qualifications & Requirements:

• Diploma or university degree, or equivalent professional qualifications.

• Certified Skills Development Facilitator or OD-ETDP qualification.

• 4-5 years of experience in an HR administrative role.

• In-depth knowledge of Skills Development, Employment Equity, B-BBEE, and related administration.

• Strong integrity in handling confidential and sensitive organizational information.

• Excellent interpersonal and team collaboration skills.

• Proficiency in MS Word, Excel, PowerPoint, and strong English communication skills (both verbal and written).

• Ability to work independently in a deadline-driven environment with a strong commitment to accuracy and professionalism.

• Customer management experience across various levels, with strong organizational and project management skills.

• Problem-solving abilities, flexibility in planning, and some experience in communication/marketing.

Competencies & Skills:

• Represent the company with professionalism and integrity.

• Demonstrate excellent interpersonal and relationship-building skills.

• Ability to work under pressure and meet customer expectations.

• Maintain a positive work ethic with strong written and verbal communication skills.

• Possess a good understanding of quality, security, and operational knowledge in service delivery.

• Accurately follow instructions and respond to customers in a courteous and professional manner.

Performance Indicators:

• Achievement of operational performance as defined by contracts and KPIs.

• Fulfillment of operational goals set by the HR Division.

• Meeting personal development objectives.

• High levels of customer, team member, and managerial satisfaction.

• Maintenance of positive and respectful attitudes.

• Effective support of department functions.

Languages:

• English - verbal and written proficiency required.

DHL