Job Description

Closing Date 2024/03/22
Reference Number MMH240131-4
Job Title Administrator
Position Type Temporary
Role Family Client Services
Cluster Health Solutions
Remote Opportunity None of the time
Location - Country South Africa
Location - Province Eastern Cape
Location - Town / City Gqeberha
IntroductionMomentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of health capabilities.
Role PurposeThis temporary position is aimed at a client focused individual who is able to deliver quality outputs, whilst at the same time working effectively with people, both internally and externally, for a period of three months.
Requirements

• A National Senior Certificate is essential (Mathematics or Mathematical Literacy as a Grade 12 subject is highly advantageous)
• Language proficiency in English is essential
• MS Office / 365 proficiency is essential
• Relevant working experience in a client services environment would be an advantage

Duties & Responsibilities

• Accurate scanning and recording of electronic documents in relevant folders according to process.
• Accurately forward all documents for review to the correct operational systems as per the administrative workflows.
• Build and maintain relationships with internal and external stakeholders by responding to queries via various servicing channels (inbound and outbound calls, emails and walk-in interactions etc.).
• Ensure that the Scheme/s and Employer are not unnecessarily exposed to financial risk.
• Assist with other functions in the team and organisation as required.
• Capture and update information on relevant system/s, based on data received.
• Deliver on service level agreements applicable to clients and internal and external stakeholders to ensure that client expectations are managed.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

Competencies

• Data capturing
• Customer-focused
• Ability to learn and apply new skills
• Teamwork and collaboration
• Attention to detail
• Decision making
• Problem solving
• Business writing skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment

PolicyWe are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Momentum Metropolitan