Job Description

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Job Advert Summary

To provide administrative support and related services to the Standards portfolio of quality assurance to ensure that service delivery is optimized and meets requisite operating procedures, and to ensure that all statutory and legislative requirements relating to Quality Assurance systems are met.

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Minimum Requirements

Qualifications And Special Certifications/Registration

Diploma in Admin, Office or related field

(NQF Level 5)

Experience

1-2 years relevant work experience in a Quality Administration and/or Assurance environment

(Operational Level)

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Duties and Responsibilities

Functional Management

Capture all Quality Assurance information for reporting Demonstrate, conduct and capture all information related to Quality Assurance assessments on the relevant system. Provide the division with Quality Assurance statistics as required. Develop presentations and related material for Quality Assurance related information sharing interventions. Ensure that an adequate information management system is in place that contains relevant and updated information as it relates to the Quality Assurance function. Ensure that all information relevant to Quality Assurance is directed accordingly to the relevant stakeholders such as newsletters and projects. Provide the Quality Assurance function with all relevant information and research documentation when required. Be the first point of contact for Quality Assurance and provide advice as required. Assist with the compilation and submission of reports to Quality Assurance as required. Ensure that all documents are filed and information managed appropriately. Conduct investigations as they relate to customer complaints to the Standards Division. Co-ordinate all health and safety activities of the division. Ensure that all communications for Quality Assurance is directed accordingly. Ensure the proper filing of all documents and maintain and improve the electronic filing system within Quality Assurance

Risk and Compliance Management

Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks. Support and provide evidence to all internal and external audit requirements. Maintain quality risk management standards in line with ISO and regulatory requirements. Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity. Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.

Stakeholder Management

Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation's reputation. Represent and participate in the organisation's committees and tasks teams when required. Convene and attend meetings and present relevant information stakeholders when required. Ensure efficient communication to all auditors and other finance team members. Ensure the provision of excellent customer service. Resolve queries and problems within span of control and within agreed time frames. Follow up on unresolved queries, complaints where required. * Liaise with relevant stakeholders regarding follow-up of information, as required.