Job Description

Mercurius Motors Polokwane Commercials currently holds a vacancy for a Administrator: Service Advisor (Non - Technical) reporting to the Manager: Service. This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.
Position OverviewAPPLICATION REQUIREMENTS:

• Cargo Motors is an Equal Opportunity Employer and preference will be given to Employment Equity candidates.
• Applications should be accompanied by an up-to-date CV indicating achievements, knowledge, skills and qualifications.

All applications must be processed via by no later than 24 July 2024. Please note that candidates not contacted by the 24 August 2024 must consider their applications as unsuccessful.
Specific Role Responsibilities

• To coordinate the workflow in the service department, between service advisors, foreman and customers.
• Update service customer on all service bookings
• Communicate with all Service Staff
• Ensure workshop opening and closing daily and timeously
• Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in key safe
• Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in key safe
• Ensure job cards are signed off by Technicians and Service Advisors
• Assist and advise Technicians on quotes in a timeous manner
• Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
• Follow up on parts ordered to workshop
• Ensure that the yard is locked at the end of business
• Book in vehicles
• Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership
• Ensure that all vehicles are test driven
• Record and report comebacks
• Ensure parts are ordered according to the parts ordering system
• Ensure that the workshop area is kept clean at all times
• Ensure that Technicians are properly attired as per Cargo standards
• Ensure the promotion and adherence to safety standards
• Ensure the proper tools are used for the required job
• Sell accessories and additional work
• Prepare quotations to be authorized
• Follow-up on sales not made

Qualifications and Experience

• A minimum of 3 years Service Advisor experience is essential.
• Three years experience on Daimler Truck & Fuso products a must
• A minimum of Grade 12.
• Clear Criminal Record
• Motor industry experience will be an advantage
• Must have excellent verbal communication skill
• Computer literacy is essential

Skills and Personal Attributes

• Problem Solving
• Attention to detail
• Customer focused
• Interpersonal
• Practical management skills

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