Job Description

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To provide prompt and quality services to customers relating to the service and repairs of vehicles, acting as an interface between the technician and the customer to ensure cost effective repair and service to both parties.

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Position Overview

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Specific Role Responsibilities

To maintain excellent standards of departmental administration, such as service sheets, invoices, job cards, warranty claims, authorizations, To ensure accurate 'verbatim' customer information to uphold To maintain customer database with contact details and To assist dealership in achieving industry standards of process To maintain and further develop own personal knowledge base in order to remain up to date. To deliver value to the customer by providing any necessary advice and recommendations that would enhance their experience of the brand. To maximize customer awareness of all products and services To develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat To receive customers (directly or via Meet-n-Greet) in a professional and friendly manner in order to ensure they feel To create collaborative internal and external partnerships in order to expedite service To take the initiative and exceed customer satisfaction, even in the face of setbacks or To liaise and interact with the customers accurately in order to completely understand and comprehend their service To maintain contact with customers on an ongoing basis regarding any possible service concerns or additional To effectively interact and communicate with customers, explaining service details in an understandable and appropriate manner, involving Service Technicians when To ensure costumer complaints are effectively managed via dealer systems.
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Qualifications and Experience

Grade 12 / Matric (essential) Basic technical understanding Essential). Additional language would be an Advantage. 2-3 yrs. in automotive service Industry. OEM Group South Africa product knowledge. Internal procedures and Basic technical understanding & background. Basic mathematical knowledge (numeracy). Operating OEM systems namely.
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Skills and Personal Attributes

Oral communication Administration skills. Written communication People / customer interaction skills Diplomacy / resilience / dealing with Flexibility Problem resolution / decision-making. Team working PC Skills * Customer