Job Description

The

Advanced Business Operations Leader

plays a critical role in supporting and working with the regional Head of Services Middle East & Africa, alongside working closely with the Finance and Services Operations team as well as other functions. This role focuses on delivering insightful financial and operational analysis, providing data-driven recommendations, and optimizing business performance. The role will be responsible for reporting on key business metrics, managing P&L performance, tracking, identifying and driving opportunities for cost savings and efficiency improvements across the region. The role includes supporting the implementation of the LEAN methodology and tools to improve business processes and help us change to a culture of continuous improvement. Initially as an individual contributor, the role is part of the wider Business Operations and Lean community within Diebold Nixdorf and as a result will connect and influence across multiple countries, roles and functions.

Operational & Financial Reporting

Develop and maintain comprehensive reports on operational performance, with a focus on financial metrics such as P&L, gross margin, and operating expenses. Prepare weekly, (Bowler) monthly, quarterly, and annual reports for senior leadership to inform decision-making and strategy development. Ensure that all reports/bowlers are accurate, timely, and aligned with business needs.

Data Analysis & Insights

Collect, analyze, and interpret operational data to identify trends, issues, and opportunities for improvement. Provide actionable insights to the business, highlighting areas for cost savings, operational efficiency, and revenue growth.

P&L Performance Monitoring

Track and analyze Profit & Loss performance across the business, identifying areas of variance and suggesting corrective actions. Collaborate with finance and department heads to ensure alignment between financial targets and operational performance.

Cost Management & Efficiency

Identify areas for cost savings within the business, particularly around operational expenses. Monitor the implementation of cost-saving measures and evaluate their impact on gross margins and overall profitability. Work closely with cross-functional teams to develop and implement process improvements that drive operational efficiency.

Support for Decision-Making

Provide financial data and analysis to support key decisions made by the Area Service Delivery and other senior leaders. Assist in the preparation of business cases and financial models to support new initiatives, projects, or investments.

Cross-Functional Collaboration

Work closely with key stakeholders across the business, including finance, operations, human resources, and sales, to ensure that business strategies and operations are aligned. Support the development of dashboards and reporting tools that provide visibility into operational performance for senior leadership.

Risk and Compliance Monitoring

Identify and report on potential financial and operational risks, ensuring that these risks are mitigated and managed appropriately. Ensure compliance with internal policies and procedures, as well as external regulations that affect business operations.

Process Improvement

Continuously seek opportunities to streamline reporting processes and improve the quality of data analysis. Support the implementation of new systems or tools that improve the efficiency of operations and reporting. Support the implementation of Lean within Services MEA as being part of the Lean community and the shift to a culture of continuous improvement.

Key Competencies

Analytical Thinking: Strong analytical skills, with the ability to process complex data and provide clear insights. Financial Acumen: Solid understanding of financial metrics, particularly P&L, gross margin, and cost management. Attention to Detail: High level of accuracy in data analysis and report preparation. Problem-Solving: Ability to identify problems and recommend solutions based on data-driven insights. Communication: Excellent communication skills, both verbal and written, with the ability to present complex data in a clear and concise manner. Collaboration: Proven ability to work effectively across teams and manage stakeholder relationships. Maintaining positive working relationships with diverse groups of business stakeholders. Meaningfully contribution to strategic planning and priority setting. Coach and mentor team members in a matrix organization.

Qualifications

Minimum of 5-7 years of relevant experience as a business operations practitioner or equivalent combination of education and experience. Excellent analytical, computer and problem-solving skills Excellent understanding of key services related metrics, financial & non-financial Proficiency in data analysis tools such as Excel, Power BI. Ability to understand processes and awareness about service operations Basic knowledge of LEAN Must be a team player and understand motivating and leading a team without direct supervisory responsibility Self-motivated to implement goals with minimal supervision Strong communication skills including verbal, presentation, and interpersonal Ability to multi-task Hands-on orientation Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Excellent business English skills (written and spoken)

Preferred Qualifications

5+ years industry experience in a similar role Direct experience of solutions similar to the DN portfolio (SW, Products, Service) #LI-KK2 #LI-Hybrid